Few service clouds are as popular as Zendesk and JIRA Service Desk. The tools are widely used by multiple worldwide organizations and have established themselves as some of the most prominent examples of how a service desk should look like. Although, despite being popular and very well crafted, it can be a tough challenge to […]

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Over the years many help desk systems went out of business. Some due to competition, other due to changing focus. Yet, through all industry shifts, two companies managed to survive. Yes, today we will be talking about Freshdesk and Salesforce service cloud systems. These two companies have some of the best features in their tools […]

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Most companies are heavily relying on a customer service software system to maximize their sales. These tools have proven numerous times that they are not only effective but can mean a night and day difference. Today, operating without a proper ticket management tool is practically impossible as most small companies, and large for that matter, […]

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More and more business shifting their focus towards e-commerce. It has become a viable source of prospects and has proven to generate more revenue than traditional retail. Your customers are becoming more mobile and it’s vital that you keep up with the times. Having a reliable retail customer service software system is not only beneficial […]

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When it comes to picking a helpdesk for midsize business the assortment is more than huge. Even so, anyone can grab a powerful helpdesk ticketing system as they aren’t as expensive as they used to be. The reason in the price drop is that most of them leverage the power of cloud technology which on […]

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There are a plethora of different help desk tools for all kinds of purposes. But which one of them is the best and which one will work the best in an enterprise environment? To answer these questions, we decided to compile a list of some of the greatest desk software systems and compare them. There’s […]

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The task of choosing “the best help desk” boils down to finding the “right help desk for your company’’. So assessing the candidates, you first have to look for the core functionality. Equally important is to learn how the platform can scale as your business grows. And finally, whether the team will find it comfortable […]

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There’s a common misconception that only massive corporations require business help desk software. And to some degree, this is understandable as huge companies have to deal with a lot of different things at the same time. Having a proper tool that will automate, bridge, or outright solve the problem is beneficial. However, there are tools […]

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There is a common misconception that help desk software is mainly used in huge corporations. To some degree it might seem so, yet, healthcare, educational institutions, and even grocery stores are using service desk tools as well. The reasons are clear, these tools allow to save time, money, and most importantly, effort. They are designed […]

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The internet is full of different tools and platforms to manage your business activities. It can be hard to decide which one is the best. Hence why we outlined some of the most prominent platforms based on the popularity, functionality, and ease of use. Thus, without further ado, here are some of the greatest service […]

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