<p>Before getting into the coming tech changes and disruptions, I am putting together my idea of an ideal support organization. This starts with knowing your customer types and how to talk to them. </p>

Before getting into the coming tech changes and disruptions, I am putting together my idea of an ideal support organization. This starts with knowing your customer types and how to talk to them.

<p>Before getting into the coming tech changes and disruptions, I am putting together my idea of an ideal support organization. This starts with knowing your customer types and how to talk to them.&nbsp;</p>

Customer Types - Part 1

We will be discussing the direction that tech support is moving in. 5G, Cloud Computing, DevOps..... everything new and evolving in the technical universe will be on the table.

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Customer Types - Part 1

Customer Types - Part 1