Customer Uplift

Marija Skobe-Pilley, Customer Success Manager at Intelex Technologies, joins us for the latest episode of the Customer Uplift podcast. In this quickfire chat we cover Marija's tips to break into CS, how EBRs have transformed customer relationships, insights on using New Relic to understand platform engagement, her Women in CS podcast... and much more!

Elisabeth Courland, Digital Customer Success Manager at Talentsoft and Top 100 CS Strategist, joins us for the latest episode of the Customer Uplift podcast. In this quickfire chat we cover her approach to Customer Success at scale leveraging technology, Elisabeth's numerous CS-focused side projects including her latest - thedigitalcsm.com , and much more!

James Stuart, Customer Success Executive at Reed.co.uk, joins us for the latest episode of the Customer Uplift podcast. In this quickfire chat we cover how James broke into Customer Success, how he approaches CS in the recruitment space, the value of CS certification, and much more!

Laura Blackmore, Customer Success Manager at Peak.ai, joins us for the latest episode of the Customer Uplift podcast. In this quickfire chat we cover bringing varied skillsets to CS roles, using DiSC profiling as a tool to understand how best to work with our customers and colleagues, Customer Experience committees, working closely with data scientists to help customers achieve outcomes, and much more!

Alex Farmer, VP of Customer Success at Cognite, joins us for the latest episode of the Customer Uplift podcast. In this quickfire chat we cover CS in startups, how Customer Success can connect with (and influence) the wider business, and how unthinking conventional best practice can potentially help you build better relationships with customers.

Tom Batito, Senior CS Manager, joins us for the latest episode of the Customer Uplift podcast. In this quickfire chat we focus on the framework that can improve the link between Success and Product teams and put customer feedback at the heart of future development.

Queen Joseph, CS Operations Consultant and CEO of Queen J Consulting, joins us for the latest episode of the Customer Uplift podcast. In this quickfire chat we focus on the differences between Success and Support and some of Queen's favorite tools and approaches.

Brian Hartley, Sr. Director of CS at RFP360, joins us for the latest episode of the Customer Uplift podcast. In this quickfire chat we touch on Brian’s favourite CS tools, his love of customer research, What he does to channel his inner ‘data geek’, and how he’s mentoring and inspiring the next generation of CSMs.

Diana De Jesus, CSM at Catalyst, joins us for the very first Customer Uplift podcast. We talk all things customer success including how she got started in CS, her game-changing processes, tips, tricks, and favourite resources.