As a business owner, don't you often wonder how your customer is feeling at every step of their journey with your organization, across all touch points? Today's guest explains the big dividends of getting immediate feedback in the transaction regardless of whether they purchased or not. This is gold in a time when most customers are indifferent to your offer and will easily go to your competitor.

Todd Theisen is the Executive Vice President for Happy Or Not, a simple and intuitive display for your business to measure employee and/or customer satisfaction, monitor the results and engage with your people to improve satisfaction. They are the key to getting your customers and employees to give you the feedback you need to continuously improve, 

Listen in as he explains the value of capturing real-time insights.

http://www.happy-or-not.com

Connect with Todd in Linkedin:  https://www.linkedin.com/in/todd-theisen-40429a2

If you want your customers to be happy, you have to have employees who are well matched for the task. Matt Levesque runs a sales force that is responsible for nearly 1 billion dollars in sales.  He lends his insights into the hiring process with his 3 golden questions that helps him understand what makes a candidate tick.

Nicole Reyhle is Founder & Editorial Director for Retail Minded publication. She is a Forbes contributor on the subject of retail sales and customer service.

Listen in as Nicole shares her 10 best practices for retail success.

www.RetailMinded.com

Connect with Nicole in Twitter: @RetailMinded

There is a big lesson to be learned from farmers. Not the every day guys, but those county fair geeks who grow one ton pumpkins. They hold the secret to explosive growth, and Mike will show you how it applies directly to your business. It’s your turn to grow an award winning, explosive company!

By his 35th birthday MIKE MICHALOWICZ(pronounced mi-‘kal-o-wits) had founded and sold two multi-million dollar companies. Confident that he had the formula to success, he became an angel investor… and proceeded to lose his entire fortune.

Then he started all over again, driven to find better ways to grow healthy, strong companies. Among other innovative strategies, Mike created the “Profit First Formula”, a way for businesses to ensure profitability from their very next deposit forward.

Mike is now running his third million dollar venture, is a former small business columnist for The Wall Street Journal; is the former MSNBC business make-over expert; is a popular keynote speaker on innovative entrepreneurial topics; and is the author of Profit First, The Pumpkin Plan and The Toilet Paper Entrepreneur, which BusinessWeek deemed “the entrepreneur’s cult classic.”

www.MikeMichowicz.com

You can't be customer centric unless you're employee centric. And being employee centric means that you're focusing on connecting at a deeper level with what they personally care and value.  This is what creates an organization of people who are inherintly focused on delivering exceptional customer experiences.

There is a direct cause and effect between how your employees are treating your customers and how business owners and managers treat the employees. It's a straight line.

Today's guest is Marty Lassen is an expert at emotional intelligence and critical thinking. She is an owner at Complete Intelligence.  Marty has coached hundreds of executives, and is founder of the nationally acclaimed Women's Business Forum.

Connect with Marty in Linkedin

In this episode we explore the big dividends behind the world's most inspiring presentations.  Guest Jeremey Donovan is a TED Talk super fan and has studied hundreds of the most popular presentations to understand the elements of the winning formula that moves audiences of any size to get their heads nodding 'yes'.

Whether you're presenting to an audience of one or many, Jeremey's framework will help you answer the questions your audience is asking in their minds.

Learn more about Jeremey's work at www.speakingsherpa.com

Connect with Jeremey in Linkedin: https://www.linkedin.com/in/jeremeydonovan

Russell Brunson is a rare breed in the Internet Marketing space. He is an expert and taking very complicated online principles and helping new marketers leverage this tool as a way to grow their business, scale their efforts and increase profitability.

He is the founder of DotComSecrets.com and the author of the recently published book (which you can get for FREE) Dot Com Secrets. 

Listen in as we explore the big dividends behind creating a markeing plan that is evergreen, meaning the technology will change, that's a given, but your strategy should remain the same.  He'll help you understand how to design an effective strategy.

Connect with Russell:

Facebook: https://www.facebook.com/russbrunson

Twitter: @dotcomsecrets

Benjamin Franklin said, "Only two things are certain in life; death and taxes."

If you own a business then there is actually one other certainty: You will have at least one unhappy customer.

There is big money behind the proper recovery of this customer because they will actually be more loyal to your brand if you take the appropriate steps to manage the next steps.  

This is great news!  You've just extended the lifetime value of the customer, they're going to talk about what you did to demonstrate you cared AND you'll learn some pretty interesting stuff about how to improve your offering.

Pamela Herrmann shares her 8 steps that every business owner and manager should master. Heck, every employee should master this!

Ever seen this in Twitter? "Thanks for the follow! Download my cool thing. [link]"

I have, and it's awkward as hell.

I just met you and I'm doing what everyone else is doing -- I'm asking, "What's in it for me?

This is a critical mistake most businesses make online because it overlooks a critical step in social networking and that is to building rapport and relationship FIRST before asking me to take an action.

Our guest Liz Wendling shares the tips and strategies on how to be normal online and grow your business by using these powerful online tools in a purposeful way.

Our guest Michael Williams, CMO for Grand Prix America, Formula One, has worked in sports marketing his entire career including the NFL, NHL, San Francisco 49ers and Mighty Ducks of Anaheim in addition to Disney.

In this edition he shares that sports marketing is no different than any other marketing. He's a genius at explaining how he creates a vision for the marketing plan and how he shares that vision with his team and gets them on board with the vision so that they can create can exceptional customer experience.

Connect with Michael Williams in Twitter