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#CustomerSuccessMatters LIVE!
By Matt MyszkowskiBusiness
#CustomerSuccessMatters LIVE! episodes
- Episode 2 - #CustomerSuccessMatters LIVE!Episode 2 saw Jim Jones, CEO at Voyant Consulting and Katy Batley, Global Head of Customer Success at Avecto join me.The three key topics covered today included:- Data & consumption analytics and the part it plays in Customer Success.- Customer feedback and using it to make positive business change.- Career development within the Customer Success space.As always, we wrapped it up with my 3 in 3 so look out for our guests favorite business books, favorite cities and favorite brands.During the podcast there are some referenced books, blogs and content which you can find here:- Jim's blog post "The Customer Feedback Loop" - http://bit.ly/2gJqV2f- Jim's favorite business book "The Effortless Experience" by Matthew Dixon - http://amzn.to/2ylijc7- Katy's favorite business book "The Challenger Sale" by Matthew Dixon - https://goo.gl/P4bPi351 min
- 46 min
About #CustomerSuccessMatters LIVE!
From the publisher's feed
CustomerSuccessMatters LIVE! is the first Customer Success podcast of its kind where I will get the leading industry experts on my show to discuss and debate some of the key and popular topics being…
discussed by Customer Success professionals the world over. Using various community platforms, social media and discussions I have been part of we will try to get the thoughts and opinions of my experts. Each podcast we will look to cover some of the most discussed and debated topics of the last few weeks.