Dental Profits

Cut the Bottom 20% | Growth Prophets #11


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When it comes to people’s businesses, one of the BIGGEST challenges that we see most often is the 20% of their client base is causing 80% of their problems.

So how do you CUT THE BOTTOM 20%?

It’s not a matter of saying “You don’t serve our vision, get out,” instead, you need to have THEM make the decision whether to stay or leave.

Here’s 3 STEPS to cut the bottom 20%

#1 – Have a clear vision of what your business looks like and set the expectations on the front-end so that there’s no surprises for the client.

#2 – Create a clear picture of what your ideal client looks like.

• What age?
• What sex?
• What occupation?
• What do they drive?
• Where do they recreate?
• Where do they live?
• How many kids do they have?
• Etc

Get as detailed as possible!

#3 – Communicate your vision openly, honestly, and consistently with your clients!

Do these 3 STEPS and you’ll have:

• HAPPIER CLIENTS
• BETTER RESULTS
• MAKE MORE MONEY
• AND ENJOY THE RIDE!

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Dental ProfitsBy The Crabtree Group