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Coding is a solved problem, says AWS's Jonathan Allen. Judgment is the new bottleneck, and it has to be built. Adam Blue and Jonathan trace three ways to build it: training judgment like pilots train for a crisis, using the pager as a forcing function for ownership, and practicing skills deliberately instead of letting AI do all the thinking.

AI for Everyone

"The Mythical Man-Month," by Fred Brooks

"The Bear"

Is it OK to block AI agents at your digital banking front door? For now, yes, says Alain Meier, founder of Foil and former head of fraud at Plaid. He tells Adam Blue that blocking buys institutions time to set a posture while personal agent traffic is still small. The conversation covers agent identity, liability under Reg E, deposit flight, and why Web Bot Auth adoption collapsed in a month.

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Personal Agents and Banking: How to Adopt to an Emerging Channel

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Foil

"I, Robot," by Isaac Asimov

"The Caves of Steel," by Isaac Asimov

At Q2 Dev Days 2026, Adam Blue talked with four technology, digital, and product leaders from West Coast Community Bank, Forbright Bank, Citizens Business Bank, and SouthEast Bank. They share where AI is delivering value today, from fraud prevention and data privacy automation to treasury dashboards, and where they're deliberately holding back. Hear how they separate real business needs from AI buzz.

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Tom Vermette LinkedIn

Matthew March LinkedIn

Matt Quale LinkedIn

John Outwater LinkedIn

Every time an AI agent runs, it starts fresh, with no memory of what it did last. Presidio CTO Rob Kim joins Adam Blue to explain what that means for keeping AI accountable, and why swapping one AI model for another can undo a process that was working fine. Their bigger point: Banks don't need smarter AI to win. Today's tools already hold decades of untapped value.

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Cut to Context

"Tron," directed by Steven Lisberger

"Brain Rules," by John Medina

Bank and credit union leaders exploring AI in banking will recognize this story. Before Q2 added AI to its own customer support organization, it rebuilt the team, the workflows, and how it measured success. Adam Blue talks with Lou Senko about why the AI came last, and what that means for financial institutions building an AI strategy of their own.

"How Transformation in the AI Era Is a People Program," blog by Lou Senko on the Forbes Technology Council

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"Big," directed by Penny Marshall

Cut to Context podcast page

AI has made deepfakes cheap and convincing enough to fool an entire video call—voices, faces, and all. In this episode, CTO Adam Blue talks with Jeff Scott, managing director of Fraud Intelligence at Q2, about why verification itself has become the attack surface, how behavioral and journey-based monitoring can catch what voice and video can't, and how AI-driven detection shared across financial institutions is starting to close the gap between attackers and defenders.

Account Takeover Is a Journey Problem: Here's How to Solve It

Stopping Account Takeover: The Power of Modern Fraud Intelligence

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"Flash Boys: A Wall Street Revolt" by Michael Lewis

AI pricing doesn't behave like the software pricing banks are used to. Q2 CFO Jonathan Price joins CTO Adam Blue to talk through why token costs are simultaneously falling and driving total spend up, what Q2 has learned managing its own AI bill, and why the future of AI pricing may look less like "token-plus" and more like value-based pricing built around outcomes both sides can agree on.

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"Ecstasy of Order: The Tetris Masters"

Orion Severhill, VP of Digital Channels & Strategy at Mission Fed Credit Union, has a rule: Junior engineers don't get access to AI coding tools until they can think through architecture on their own. In this episode, he explains why he has that policy and what it means for regulated institutions trying to move fast without getting it wrong. His thesis is simple. The AI can only give you back what you give it.

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Q2 Code: Practical AI for Financial Institutions

A Closer Look at Q2 Code

AI for Everyone

"Burning Chrome" by William Gibson

Your best customers have accounts everywhere, and your dashboard probably doesn't show it. Jim Marous, co-publisher of The Financial Brand and host of the Banking Transformed podcast, joins Adam Blue to examine silent attrition, the changing definition of primacy, and the specific things AI makes possible when a financial institution is finally willing to ask hard questions and act on what it learns.

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The Financial Brand

Banking Transformed

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"The Martian" by Andy Weir

Nearly half of all banks and credit unions have deployed generative AI. So why isn't anyone measuring it? Adam Blue sits down with Ron Shevlin, chief research officer at Cornerstone Advisors and author of the Fintech Snark Tank, to dig into the gap between AI activity and AI impact at community institutions. The conversation takes an unexpected turn through Rick Rubin, Link Wray, and a beat-up Cadillac in Brooklyn, and lands somewhere more interesting than the data alone.

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Fintech Snark Tank

Ron Shevlin on LinkedIn

Adam Blue on LinkedIn

More about AI at Q2

"The Creative Act: A Way of Being" by Rick Rubin