Learn how businesses can adopt AI into the workforce to transform customer service and how AI will usher in a new era of predictive and proactive support. View the full video interview here.

Puneet Mehta is Founder / CEO of msg.ai, a VC-backed Artificial Intelligence company. msg.ai helps companies like WestJet, Target, Nestle and others automate high-quality resolutions to  customer support issues across email, Web / mobile chat and messaging. msg.ai helps companies adopt AI into their workforce, working in tandem with human agents to provide superior support that meets customers increasingly high standards for quick, personal and accurate support.