Sign up to save your podcasts
Or
Share CX Autopsy
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
CX Autopsy
By Shay Yufa-LasersonBusiness
CX Autopsy episodes
- Is Your AI Chatbot Driving Customers Away? - EP 1
What if the AI chatbot you added to improve customer service is actually costing you customers?
Customers want fast answers, but what happens when AI makes getting help harder?
In this episode of CX Autopsy, we uncover the hidden costs of bad chatbot experiences, why customers still value human support, and three practical ways to use AI without hurting customer experience.
Is your AI solving customer problems or just automating frustration?
9 min - CX Autopsy - Intro Ad
Every customer experience tells a story. Some are great. Others? Not so much.
Join me, Shay Yufa Laserson, on CX Autopsy as I draw on over 25 years of experience in marketing, business, and customer experience to break down real customer stories, uncover what worked, what failed, and what businesses can do better.
We'll also explore AI, automation, marketing, and practical strategies to help businesses attract customers, build loyalty, and grow.
Real stories. Honest insights. Lessons you can actually use. No corporate fluff.
1 min
About CX Autopsy
From the publisher's feed
Every customer experience tells a story. Some are great. Others? Not so much.
Join me, Shay Yufa Laserson, on **CX Autopsy** as I draw on over 25 years of experience in marketing, business, and customer experience to break down real customer stories, uncover what worked, what failed, and what businesses can do better.
We'll also explore AI, automation, marketing, and practical strategies to help businesses attract customers, build loyalty, and grow.
Real stories. Honest insights. Lessons you can actually use. No corporate fluff.