CX Conversations

From uncovering the key aspects of a Bitcoin business to the nuances of cryptocurrency as a product, this discussion with Ajeet Khurana has it all.

In this conversation, we discuss:

And much more.

I can say that I've learnt a great deal about Cryptocurrency and Bitcoin while interviewing Ajeet. It's been one of my favourite discussions.

PS - lookout for the part where we talk about Black Mirror 😀

Connect with Ajeet on LinkedIn | Twitter

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Building a FinTech product is challenging. Getting your customers to love that product is a completely different game!

In this episode of CX Conversations, I talk with Kailash Nadh, CTO @Zerodha, about the art of making things simple in FinTech and how that affects customer experience.

We dive into:

Don't miss this!

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Getting customer experience right at the customer service touchpoint is as important as it is difficult. Think about it, customer who reach out to customer service are already in distress.

I am talking with Deepak Kashyap, Co-founder of Dialdesk, a company dedicated to helping companies improve their customer service experience. Deepak believes that "CX is the new RX" and talks about some foundational steps for improving CX at CS!

Need help with your customer experience strategy? Reach out to me on [email protected]

Harish, SVP, Head of Customer Experience and Segments at Prudential Assurance Company, Singapore, joins me to talk about the state of customer experience in life insurance.

Harish shares how he found his way from marketing to customer experience management and also shares some great insights on the similarities and differences between life insurance and other products that we use on a daily basis.

This is one of the most insightful episodes. I personally learnt a great deal about life insurance and why life insurance companies need to focus on improving customer experience to build a sustainable business.

Listen closely for the part where Harish and I discuss how to build a business case for customer experience.

Visit us at www.customerguru.in

In this episode, I talk to world's only Rockstar Customer Experience Coach - James Dodkins. Along with great humour and storytelling, James shares his six step framework for delivering a rockstar CX.

This is probably the most fun episode on CX Conversations! Thanks to James for a rockstar episode.

Visit www.customerguru.com

In this episode I am talking to Abhinav Sinha, Co-founder of Eko India Financial Services.

We talk about how to use tech to improve CX in FinTech!

My personal favourite is the part where Abhinav breaks down what exactly FinTech businesses are doing - they are taking a slice of the bigger financial services pie and making it easier for consumers to use that specific service. From there, he goes on to talk about the different use cases for tech enabled improvement in customer experience in FinTech.

Watch out for the part where we talk about where FinTech is still missing the point in the CX game!

Looking for CX help? Checkout www.customerguru.in

In this episode of CX Conversations, I talk about the customer experience challenges and opportunities for FinTech in India. In conversation with me is the CEO and Co-founder of ZestMoney, Lizzie Chapman.

Coming from a successful career in financial services, Lizzie has had a ringside view of the impact of technology on financial services. With ZestMoney she is bringing together the best of the people and technologies to deliver world-class customer experience to ZestMoney's customers.

Listen to this podcast and learn how you can ace your game in customer experience by focusing on people and product.

Visit us at www.customerguru.in

Listen to this exciting episode of CX Conversations with Toni Newman.

Toni is an award winning business leader and founder of The Innovation Advantage, working with clients around the world to develop innovation as a competitive advantage. She is the most sought after innovation catalyst and speaker and we are super excited to have her as a guest on CX Conversations.

In this episode Toni and Vivek talk about how companies can develop the right strategy for delivering insanely innovative customer experience. She shares an extremely practical 5S framework for innovation. Look out for it!

Visit us at www.customerguru.in

This episode of CX Conversations features the most energetic customer experience speaker and consultant - Nienke Bloem!

Nienke believes that great customer experiences must be designed in a predictable and consistent manner. Learn how to design great customer experience in this conversation with Nienke Bloem, Founder of CX By Nienke Bloem!

Look out for the part where Nienke shares her word of advice for organisations that plan to design an impeccable CX - it's a gem!

Visit us at www.customerguru.in

Are you thinking of taking the CCXP exam?

This episode of CX Conversations might just save you a ton of research time!

Learn about “How to prepare for CCXP exam and what to expect once you are certified?” from Michael Bartlett, the author of CCXP Exam Preparation - one of the best CCXP preparation material out there.

Michael is a CCXP himself and is dedicated to helping others crack this certification. He is the Director of Experience Innovation at JMARK Business Solutions, Inc. and also the Co-lead of Professional Development Committee at CXPA.

We talk about the CCXP exam strategies, questions, and what to do once you are certified. It’s a great conversation that you can’t miss, if you are an aspiring CCXP candidate!