This special live episode was recorded on January 21, 2026 live in London, UK. This is the 400th episode of the podcast.

Lian Rowlands quizzed Peter and Mark about the origin of CX Files and what they plan for the future of the podcast...

Thanks to everyone who attended the live event in London last night - it was great to see so many friends of the podcast out in person!

https://www.linkedin.com/in/lian-rowlands-a26119/

https://www.linkedin.com/in/markhillary/

https://www.linkedin.com/in/peter-ryan-montreal/