Challenge the bigger businesses in your space with customer-first strategies the expert use. Watch now to see what Andrew Rios has learned with decades of experience in CX leadership☕️☕️

Andrew Rios is currently the Head of Customer Experience at Cityside Fiber, a fiber optic internet service provider in Irvine, CA. He has lead internal and BPO support for companies of all sizes from startups to Fortune 100 over the last 20 plus years. He is a long-time member of both Intent CX and Support Driven communities as well as a leading speaker in the CX space.

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Search "Helpfeel EN" on Google to learn how your business can solve 98% of all customer self-service needs in 30 days with Helpfeel.

Check out more CX files episodes to learn more about the art and craft of CX.

Isshu Rakusai is the Founder and CEO of Helpfeel, an AI self-service platform which boosts CX and service efficiency for over 400 businesses. Isshu is a serial entrepreneur and founded his first company in high school, where he wrote a note-taking application that sold over 1 million units. He created a new VoC data-driven methodology for self-service optimization.

Ben also works at Helpfeel and is producing The CX Files on behalf of Helpfeel.