What is the future of work? How will AI impact frontline workers in the public sector? Dr Stephen Jeffares from the University of Birmingham asked public sector workers what they think of digital technology and artificial intelligence. And it's really interesting. 

Read more about Stephen's research - https://link.springer.com/book/10.1007/978-3-030-54084-5

War, inflation, energy bills, labour shortage… How do we deal with all of this? Leadership expert Meridith Elliott Powell talks to Greg and Valentina about this topic and advises the audience on what to do in times of uncertainty and how to turn their fears into opportunities.

Check out Meridith's website - https://meridithelliottpowell.com/

Learn more about her latest book - https://www.amazon.co.uk/Thrive-Strategies-Uncertainty-Competitive-Advantage-ebook/dp/B08XBN7SDN/ref=sr_1_4?crid=2M81691CMXPUX&keywords=meridith+elliott+powell&qid=1651837342&sprefix=meridith+elliott+powell%2Caps%2C51&sr=8-4

In 2019 researchers at UCLA found that medical students who received VR training managed to repair a bone fracture 20% faster than students who received traditional training. A lot of studies show how VR training is highly efficient. However, the use of VR in healthcare facilities is still not as widespread as one would imagine.

Denise Silber, the co-founder of VRforHealth, talks to Valentina and Simon about the opportunities VR is offering to healthcare practitioners. We ask Denise about the use cases of such innovation and how it can help improve patient experience.

Check our bonus content on our LinkedIn Page! https://linktr.ee/cxinsider

Connect with Denise https://www.linkedin.com/in/denisesilber/

Find out more about VRforHealth - https://vrforhealth.com/

In 2019 researchers at UCLA found that medical students who received VR training managed to repair a bone fracture 20% faster than students who received traditional training. A lot of studies show how VR training is highly efficient. However, the use of VR in healthcare facilities is still not as widespread as one would imagine.

Denise Silber, the Founder of VRforHealth, talks to Valentina and Simon about the opportunities VR is offering to healthcare practitioners. We ask Denise about the use cases of such innovation and how it can help improve patient experience.

Check our bonus content on our LinkedIn Page! https://linktr.ee/cxinsider

Connect with Denise https://www.linkedin.com/in/denisesilber/

The global workforce crisis is real and huge. Rob Carpenter, Founder & CEO of Valyant AI talks to Greg and Valentina about the capabilities of conversational AI and at the same time, he addresses its limitations - the inability to keep up with the creativity of human language.

Conversational AI is building a solid reputation for improving CX but also increasing concerns about its impact on the job market. Despite being the CEO of a company deploying the AI tool in the restaurant industry, Rob provides a realistic viewpoint on the (supposedly) dystopian future. 

Check out Rob's profile - https://www.linkedin.com/in/rob-carpenter/

Daniel Hass, Senior Manager of Digital Experience at Toyota Motor Europe, uncovers some of the most burning CX challenges the automotive industry is currently facing. Adam and Valentina ask Daniel to introduce them to the problematic of "online-only" demand, digital innovation and the future of car dealerships.

Did you know that 63% of recent car buyers would consider buying their car online in the future but 82% of people intending to buy a car in the UK consider physical touchpoint with the dealer to be essential? What conclusions can be made from this reality? Daniel explains that the situation is not as black and white as some industry disruptors claim it to be.

Connect with Daniel to continue this exciting conversation - https://www.linkedin.com/in/danielphaas/

Don't forget to rate our podcast on Spotify & Apple Podcast and connect with us on socials - https://linktr.ee/cxinsider 

Maneesh Juneja is a Digital Health Futurist who has dedicated his entire career to studying and utilising emerging technologies to improve people's quality of life. In the last decade, Maneesh has been helping various organisations from start-ups to governments, hospitals and pharmaceutical companies to foresee possible future scenarios. He's consulting companies on how to become resilient, how to prepare for various outcomes of situations and how to stay customer-focused and relevant to their customers' needs.

Simon, Maneesh and Valentina will talk about the future of the NHS and the current challenges the healthcare industry is facing. We will dive deep into the topics of futuristic technology, data privacy, cybersecurity and much more.

Connect with Maneesh on Linkedin - https://www.linkedin.com/in/maneeshjuneja/

or Twitter - https://twitter.com/ManeeshJuneja

Check out his website - http://maneeshjuneja.com/

Link to the report on Ethics & Governance of Artificial Intelligence for Health https://www.who.int/publications/i/item/9789240029200

Chris Ashby is a founder of a UX agency called We Are Heroes that offers a unique approach to designing user experience. Chris loves stories, he is a Sci-Fi enthusiast who looks at life through the lens of archetypal journeys, hence the name We are heroes. Today Chris gives you advice on how companies should manage their UX to achieve desired goals and deliver a nice, smooth and seamless user experience. More importantly, Valentina addresses the topic of storytelling - Chris' passion and asks him how it can be utilised in user experience.

Connect with Chris - https://www.linkedin.com/in/ashbychris/

Check out Chris' agency - https://www.weareheroes.digital/ 

Don't forget to rate our podcast on Spotify!

Crystal D'Cunha, award-winning customer experience leadership coach, Chief Experience Officer at The Inside View, Inc., mother, role model. In this episode, Crystal walks Valentina through her 7-step leadership training program, which recently won the gold award at the 2021 International Stevie Awards. She also gives inspirational advice to aspiring entrepreneurs.

Connect with Crystal - https://www.linkedin.com/in/crystald1/

Check out her website - https://gettheinsideview.com/

Note: CX Insider was recently selected among the Best 30 CX Podcasts by Feedspot! Link here  - https://blog.feedspot.com/customer_experience_podcasts/

This is not an easy question. Greg and Valentina interviewed Bruno Pešec, a business consultant, and compared the most significant obstructions traditional banks face on the journey of digitalization. Bruno talks in detail about the common causes for digital dropouts, the emphasis on psychological safety, and why traditional banks have lower customer satisfaction than their digital rivals.

Check out Bruno’s website https://www.pesec.no/