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CX Joe on The Realities of Going Solo
Welcome back to The Glass Sessions.
This week, we’re joined by returning guest Joe Gilgoff, founder of CX Joe, who’s building an advisory business on his own terms after years leading customer experience at brands like Daily Harvest, AG1, and SeatGeek.
We get into:
- How early service jobs (shoutout Dunkin’) shaped his obsession with customer happiness
- Getting fired, and using it as the catalyst to build something of his own
- What CX Joe actually is (and how he’s monetizing it)
- Why he turned down a fractional role to stay aligned with his vision
- The pressure of early decisions and how that stress evolves over time
- How he filters advice (and decides what to ignore)
- His “networking hustle” playbook: LinkedIn, dinners, outreach, and showing up consistently
- Why he started his podcast, In the Business of Humans
- The balance between human connection and AI in customer experience
- What freedom and the “good life” look like in this season of his life
Joe is honest about the uncertainty, the momentum, and the discipline it takes to build something from scratch, while still designing a life that actually feels good.
Timestamps:
00:00 Intro and Recommendations
12:11 Joe’s Life Story Segment
23:31 Getting Fired and Reset
33:09 CX Joe Business Model
40:00 Defining Ideal Clients
42:27 Filtering Advice Practically
49:20 Networking Hustle Playbook
56:13 Why Start a Podcast
01:04:09 What Good Life Means
01:06:49 Where to Find Joe
01:07:44 Glassy Insights Takeaways
Links & Resources:
CX Joe's website: https://www.cxjoe.com/
Follow Joe Gilgoff on LinkedIn: https://www.linkedin.com/in/cxjoe/
Listen to In the Business of Humans: https://open.spotify.com/show/1iN4lTZnChMClWdaZWvSgs
The Glass Advisory: https://www.theglassadvisory.com
Detailed Show Notes:
https://www.theglassadvisory.com/theglasssessionspodcast
Courtney's Substack: substack.com/@courtneyattheglassadvisory
If you’re enjoying The Glass Sessions, make sure to follow/subscribe and share with someone who’s figuring out their own version of the good life.
View all episodes
By The Glass AdvisoryWelcome back to The Glass Sessions.
This week, we’re joined by returning guest Joe Gilgoff, founder of CX Joe, who’s building an advisory business on his own terms after years leading customer experience at brands like Daily Harvest, AG1, and SeatGeek.
We get into:
- How early service jobs (shoutout Dunkin’) shaped his obsession with customer happiness
- Getting fired, and using it as the catalyst to build something of his own
- What CX Joe actually is (and how he’s monetizing it)
- Why he turned down a fractional role to stay aligned with his vision
- The pressure of early decisions and how that stress evolves over time
- How he filters advice (and decides what to ignore)
- His “networking hustle” playbook: LinkedIn, dinners, outreach, and showing up consistently
- Why he started his podcast, In the Business of Humans
- The balance between human connection and AI in customer experience
- What freedom and the “good life” look like in this season of his life
Joe is honest about the uncertainty, the momentum, and the discipline it takes to build something from scratch, while still designing a life that actually feels good.
Timestamps:
00:00 Intro and Recommendations
12:11 Joe’s Life Story Segment
23:31 Getting Fired and Reset
33:09 CX Joe Business Model
40:00 Defining Ideal Clients
42:27 Filtering Advice Practically
49:20 Networking Hustle Playbook
56:13 Why Start a Podcast
01:04:09 What Good Life Means
01:06:49 Where to Find Joe
01:07:44 Glassy Insights Takeaways
Links & Resources:
CX Joe's website: https://www.cxjoe.com/
Follow Joe Gilgoff on LinkedIn: https://www.linkedin.com/in/cxjoe/
Listen to In the Business of Humans: https://open.spotify.com/show/1iN4lTZnChMClWdaZWvSgs
The Glass Advisory: https://www.theglassadvisory.com
Detailed Show Notes:
https://www.theglassadvisory.com/theglasssessionspodcast
Courtney's Substack: substack.com/@courtneyattheglassadvisory
If you’re enjoying The Glass Sessions, make sure to follow/subscribe and share with someone who’s figuring out their own version of the good life.