How do you make customers feel valued by your business?

There are many ways you could answer this question because creating a quality customer experience can take a variety of shapes and forms. But there are two CX strategies that all businesses need to focus on!

By the time you finish listening, you’ll learn:

Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.

To snag our freebie, 5 Customer-Centric Emails Every Business Needs in Their Arsenal to Create Raving, Loyal Fans!, click here. It’s completely free and a great place to start on your CX journey.

And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program! Our Spring 2023 program starts on March 6th!

Episode Transcript: CX Legacy Podcast MS1, EP4 - Audio Transcript

What happens after a customer invests in a product or service from you?

You always have to think about what happens next for the people engaging with and investing in your business. And that’s exactly what we’re diving into in this episode!

By the time you finish listening, you’ll learn:

Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.

To snag our freebie, 5 Customer-Centric Emails Every Business Needs in Their Arsenal to Create Raving, Loyal Fans!, click here. It’s completely free and a great place to start on your CX journey.

And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program! Our Spring 2023 program starts on March 6th!

Episode Transcript: CX Legacy Podcast MS1, EP3 - Audio Transcript

How do your customers experience your business currently?

For all online businesses, customer experience isn’t a one-and-done situation. Every time a customer hears about or engages with your business, that is a part of their customer experience — and it all matters!

In this episode, you’ll learn:

Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.

To snag our freebie, 5 Customer-Centric Emails Every Business Needs in Their Arsenal to Create Raving, Loyal Fans!, click here. It’s completely free and a great place to start on your CX journey.

And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program! Our Spring 2023 program starts on March 6th!

Episode Transcript: CX Legacy Podcast MS1, EP2 - Audio Transcript

Many online business owners think they are one and the same. But in this episode, we’re uncovering what distinguishes them. We’re also talking about how they work together and why this matters for your business!

By the time you finish listening, you’ll learn:

Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.

To snag our freebie, 5 Customer-Centric Emails Every Business Needs in Their Arsenal to Create Raving, Loyal Fans!, click here. It’s completely free and a great place to start on your CX journey.

And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program! Our Spring 2023 program starts on March 6th!

Episode Transcript: CX Legacy Podcast - MS1, EP1 - Audio Transcript