Retail is evolving rapidly. In this episode, Guy Meisel, Operations Director at Radley, shares his insights on AI, supply chains, inventory management, retail regulation, RFID, and the future of the high street. A must-watch for anyone interested in retail, logistics, and digital transformation.

▬ Chapters ▬ 00:00 From Lorry Driver to Radley Director03:10 Why Inventory Accuracy Matters04:51 Regulations, Sustainability and Digital Product Passports12:48 How RFID Is Transforming Retail18:05 AI in Retail: Hype vs Real Value24:06 Marketplaces and New Growth Opportunities27:31 Fulfilment, Integration and Cannibalisation31:17 Retail’s Data, Staffing and Regulation Pressures35:27 Experiential Retail, Returns and the High Street44:58 Radley’s Administration and What Comes Next

In this episode, Roberto sits down with Pietro Alongi , Security and Cloud Leader at itsu, to explore his incredible journey from working in the kitchen to leading cloud, infrastructure, and cybersecurity initiatives. They discuss AI security, protecting business data, MFA adoption, digital transformation, IoT risks, and how IT teams can empower retail businesses while keeping them secure.

In this episode, Roberto sits down with Richard Williamson, Head of Commercial SaaS at Exponential-e, to discuss the rapidly evolving Microsoft ecosystem, the rise of AI and Copilot, and how organisations in retail, hospitality, and leisure can optimise licensing, strengthen security, and unlock cost savings. Discover how businesses can prepare for the next wave of AI, maximise productivity, and take advantage of Microsoft funding opportunities while building a future-ready cloud strategy.

Episode 2 of CX Meets by Exponential-e explores the evolving relationship between retail, hospitality, and leisure, and how these sectors are increasingly converging in a digital-first world.Host Roberto Castro, Sales Manager at Exponential-e, is joined by Glynn Davis, founder of Retail Insider and experienced retail journalist, to unpack how customer experience, loyalty, AI, and in-store innovation are reshaping the industry.From the rise of experiential retail and loyalty-driven hospitality to the reality of AI adoption and data challenges, this conversation goes beyond the headlines to explore what’s really happening across the sector.

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https://www.exponential-e.com/industry/retail?utm_source=spotify&utm_medium=podcast&utm_campaign=cx_meets_retail_hospitality_leisure&utm_content=why_friction_is_becoming_retail%E2%80%99s_biggest_advantage ▬ About Us ▬ https://www.exponential-e.com/?utm_source=spotify&utm_medium=podcast&utm_campaign=cx_meets_retail_hospitality_leisure&utm_content=why_friction_is_becoming_retail%E2%80%99s_biggest_advantage

In this episode, Roberto Castro, Sales Manager at Exponential-e, sits down with David Watson, Senior Account Manager, to reflect on key insights from Retail Hive. Drawing on conversations with industry leaders, they explore how the retail landscape is rapidly evolving—shifting from traditional infrastructure conversations to a stronger focus on customer experience, personalisation, and the growing role of AI. From innovative in-store concepts like frictionless shopping and enhanced fitting room experiences, to the rise of retail media and digital engagement, this discussion highlights the trends shaping the future of retail.

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▬ About Us ▬ Website: https://www.exponential-e.com/?utm_source=spotify&utm_medium=podcast&utm_campaign=cx_meets_retail_hospitality_leisure&utm_content=retail_is_changing_fast%E2%80%A6most_companies_aren%E2%80%99t_ready