CX Now & Next

The New SAP B2B Self-Service Portal & Knack Systems: Your Fastest Path to B2B Self-Service SuccessSAP has launched a new SAP B2B Self-Service Portal designed for SAP ERP customers and Knack Systems is at the center of it. In this episode, Imran Shahdad (SAP) and Sandeep Nalgundwar (Knack Systems) join host James DuBose to discuss how SAP empowers SAP ERP customers with the new SAP B2B Self-Service portal and Knack Brava, Knack Systems’ Rapid B2B Self-Service Accelerator, delivers faster time-to-value and a future-ready experience.

What happens when Knack Systems, a leading SAP CX partner, teams up with Zoovu, the #1 AI-powered product discovery platform? You get powerful insights on accelerating AI adoption, simplifying complexity, and unlocking real results for B2B and B2C brands.Watch the video episode to discover how this partnership is making AI adoption practical, scalable, and impactful for global B2B and B2C enterprises.

A must-watch episode: A power-packed partnership, for three reasons: Accelerating AI Adoption:Knack Systems & Zoovu’s partnership helps deliver smarter product search and discovery experiences—faster, and with significantly less time, cost, and effort. A major win for our customers.End-to-End Experience Enablement:Knack Systems brings a holistic perspective—connecting e-commerce, sales, service, and customer data—while Zoovu contributes deep platform expertise to enable seamless experiences across the value chain.Real-World AI in Action:Zoovu’s industry-leading AI-powered search and discovery platform, paired with practical use cases, shows exactly how B2B and B2C brands can adopt AI faster—and with measurable success.

James DuBose - Director of National Sales, Knack Systems, and RK Pai - Director of Delivery - CPQ & Integration, Knack Systems bring us expert views on how SAP CPQ optimizes B2B sales and boosts revenue in the Industrial Manufacturing industry. Here's a sneak peek of what you can expect from today's candid conversation:

• Four Trends in Industrial Manufacturing
• Gist of SAP CPQ Solution
• Complex IM&C Sales Challenges
• Why SAP CPQ for the IM&C Industry
• Visualization & Configurations
• Customer Success Spotlight