CX-Spotlight

By Fifth Quadrant

Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX rese... more

· Business

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FAQs about CX-Spotlight:

How many episodes does CX-Spotlight have?

The podcast currently has 53 episodes available.

CX-Spotlight episodes:

June 14, 2016 10 Tips For Omni-Channel Success Ep.4
Customer experience experts, Steve Nuttall and Stephanie Bauer share their top ten tips for creating a better omni-channel experience. Join us for this final podcast from our four part series on improving your omni-channel.
...more
19min
May 19, 2016 Customer Channel Preferences Insights Ep.2
Fifth Quadrant's Steve Nuttall and Stephanie Bauer continue sharing their insights and expertise on how to prevent customer defection in Part 2 of our 4 part podcast series on the Omni-Channel Experience.
...more
16min
May 17, 2016 Defining the Omni-Channel Experience Ep.1
Fifth Quadrant's Head of CX Research, Steve Nuttall and Head of CX Consulting, Stephanie Bauer discuss the difference between multi-channel and omni-channel experience in part 1 of this 4 part podcast with excerpts from the webinar The Digital Age Is Causing Customer Defection: 10 Tips For Omni-Channel Success.
...more
11min

FAQs about CX-Spotlight:

How many episodes does CX-Spotlight have?

The podcast currently has 53 episodes available.