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CX-Spotlight
By Fifth QuadrantBusiness
CX-Spotlight episodes
- 10 Tips For Omni-Channel Success Ep.4Customer experience experts, Steve Nuttall and Stephanie Bauer share their top ten tips for creating a better omni-channel experience. Join us for this final podcast from our four part series on improving your omni-channel.19 min
- Customer Channel Preferences Insights Ep.2Fifth Quadrant's Steve Nuttall and Stephanie Bauer continue sharing their insights and expertise on how to prevent customer defection in Part 2 of our 4 part podcast series on the Omni-Channel Experience.16 min
- Defining the Omni-Channel Experience Ep.1Fifth Quadrant's Head of CX Research, Steve Nuttall and Head of CX Consulting, Stephanie Bauer discuss the difference between multi-channel and omni-channel experience in part 1 of this 4 part podcast with excerpts from the webinar The Digital Age Is Causing Customer Defection: 10 Tips For Omni-Channel Success.11 min
About CX-Spotlight
From the publisher's feed
Helping businesses navigate and redefine the customer experience. Bringing you regular podcasts on the CX, Omni-Channel experience, filled with relevant, current stats and information from our CX…
research team.