In this episode Jeremy and Ryan discuss recent customer experiences with both Hertz and Kroger.  Through their discussion it is evident that both companies are stumbling when looking at the experiences through the lens of the pillars of good CX.
 
Have questions or comments?  Reach us as cxangle@itelligencegroup.com

In this episode Jeremy and Ryan discuss recent customer experiences with both Hertz and Kroger. Through their discussion it is evident that both companies are stumbling when looking at the experiences through the lens of the pillars of good CX. Have questions or comments? Reach us as cxangle@itelligencegroup.com

In this episode Jeremy and Ryan discuss recent customer experiences with both Hertz and Kroger. &nbsp;Through their discussion it is evident that both companies are stumbling when looking at the experiences through the lens of the pillars of good CX.
&nbsp;
Have questions or comments? &nbsp;Reach us as cxangle@itelligencegroup.com

CX Winners and Losers - Hertz and Kroger

Examining Customer Experience From Every Perspective

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CX Winners and Losers - Hertz and Kroger

CX Winners and Losers - Hertz and Kroger