The CX Angle

In this episode of The CX Angle, Ryan Kubec and Bryan Gray, CEO of the Revenue Path Group, discuss the three deadly C’s of the sales process and how to avoid the race to the bottom.

In this episode Jeremy and Ryan talk about the top 5 budget initiatives that companies should consider as they plan for 2021.

In this episode we talk with Jimmy Dickinson, Vice President at itelligence, about how younger generations are impacting CX and user experience.

 

Jimmy Dickinson - https://www.linkedin.com/in/jimmydickinson/

 

You can reach the show at [email protected]

In this episode Jeremy, Ryan, and Bob sit down to talk about perceived positive and negative outcomes that Amazon has had on the world of customer experience.

 

You can reach us at [email protected]

In this episode we talk with itelligence's Vice President of Customer Experience Solutions, Bob Meyer. He shares his experience having worked in CX for over 25 years, and provides us with insight as to where CX is going in the future.  

 

You can reach Jeremy and Ryan at [email protected].

In this episode Jeremy and Ryan discuss what could be considered positive changes from the quarantine and COVID-19.  

 

Have questions?  You can reach the guys at [email protected]

In this episode Ryan and Jeremy sit down with Sterling Raehtz from ShopperTrak to discuss how the retail industry has trended during the COVID-19 pandemic.

 

You can attend the webinar Sterling references to learn more about 

Ensuring health and safety through social distancing and real-time occupancy measurement

Leveraging economic improvement indicators from the APAC region through Market Intelligence datasets

Understanding how location based analytics and mobility data can inform re-opening strategy

May 6, 2020 from 1:00-2:00 PM EDT

https://register.gotowebinar.com/register/6128875032071398411

May 12, 2020 from 1:00-2:00 PM EDT

https://register.gotowebinar.com/register/3983427679651442444

May 14, 2020 from 1:00-2:00PM EDT

https://register.gotowebinar.com/register/2189141251353632780

In this episode Jeremy and Ryan discuss 5 CX trends that have come out of the COVID-19 pandemic. 

We reference the following articles;

https://www.digitalcommerce360.com/2020/03/19/coronavirus-is-changing-shoppers-relationship-with-grocery-retailers/

https://www.marketingweek.com/uncertainty-business-challenge-coronavirus/

 

You can always reach us at [email protected]

In this episode Jeremy and Ryan discuss how CX has been impacted by societal changes due to the COVID-19 pandemic.  

We discuss the article, How CX can beat the coronavirus, by Janessa Carder.

https://www.thedrum.com/opinion/2020/03/09/how-cx-can-beat-the-coronavirus

 

You can reach the pod at [email protected]

In this episode we sit down with Sterling Raehtz, Business Development Manager for ShopperTrak, to talk about the impact of customer experience on the retail industry.  

Learn more about our guest - https://www.linkedin.com/in/sterlingraehtz/

Connect with us

Sterling Raehtz - [email protected]