In this episode Jeremy and Ryan discuss recent customer experiences with both Hertz and Kroger.  Through their discussion it is evident that both companies are stumbling when looking at the experiences through the lens of the pillars of good CX.

 

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In this episode Jeremy sits down with itelligence Industry Solution Principal, Brian Everett, to talk about how the manufacturing industry is handling CX.  

 

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Black Friday is a week away and in this episode we sit down to talk about the evolution of one of the biggest shopping days of the year, and how it is a disaster from a customer experience perspective.  

 

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Hey Google!  Alexa!  Hey Siri!   In this episode we discuss the rise in popularity of smart speakers and voice technology, and the current and future impact on customer experience.  

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In this episode we dive into the first in our CX Tech series.  We talk about three different pitfalls and recommendations that should be considered when implementing CRM for sales teams.

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In this episode we discuss three common barriers that hinder good customer experience, and how to remove them.

In this episode we sit down to talk about Domino's and how they are winning when it comes to CX.

We are in the midst of a CX revolution and customers are demanding enhanced experience.  In this first episode of The CX Angle, itelligence Corporate Communication Manager, Jeremy Cross, and Customer Experience Sales Executive, Ryan Kubec, sit down and talk about the importance of CX, and why we should be talking about it.

The launch of the CX Angle podcast is a few weeks away.  On this podcast Jeremy Cross and Ryan Kubec talk about customer experience and its importance on all aspects of business.  Each week we will break down a topic, talk with special guests, and provide analysis and best practices for providing an excellent customer experience.