The annual CXOutsourcers Mindshare event took place in Ottawa, Canada, earlier in May 2026 (May 18-20).

Peter Ryan took a microphone onto the conference floor to capture ideas and comments from the delegates in Canada for this CX-focused event.

https://cxoutsourcers.com/

In this episode of CX Files you will hear comments from:

Sean Duncombe - COO, Neuroframe (USA)

https://www.linkedin.com/in/seanduncombe/

Nathalie Siphengphet - CMO and VP Strategy, NQX (Canada)

https://www.linkedin.com/in/nathaliesiphengphet/

Yanique Grant - Chief CX Specialist, ElevateCX (USA)

https://www.linkedin.com/in/yaniquewagrantcx/

Seandette Wiltshire - Founder, The Contact Hub (Barbados)

https://www.linkedin.com/in/seandette/

Dave Rumble - various roles including Director and Chair Maistro Group and board advisor to NDH Group (UK)

https://www.linkedin.com/in/david-rumble-4a4a09b/

Krzysztof Herdzik - Co-founder and Chief Expert, Nalu Experts (Poland)

https://www.linkedin.com/in/krzysztofherdzik/

Fauad Nasir - CEO and Founder, EmpireOne BPO (Canada)

https://www.linkedin.com/in/fauad-nasir/

Anna Yotova - Head of Innovation and co-founder, CALLBOXS (Bulgaria)

https://www.linkedin.com/in/anna-yotova-2471aa17b/

Veronica Richards - VP at WW Calls Canada (Canada)

https://www.linkedin.com/in/veronica-richards-9b26969/

Faye Joubert - CRO, iTalk International (South Africa)

https://www.linkedin.com/in/fayevaldajoubert/

Terez Rijkenberg - Executive Coach (UK)

https://www.linkedin.com/in/terezrijkenberg/

Vinay Parmar - MD, Customer Whisperers (UK)

https://www.linkedin.com/in/vinayparmar/

Note: the order listed here is the order the voices feature in the podcast - there is no secret formula about the order. It's the order in which Peter sent the audio files to Mark Hillary to be included in this episode.