Some industries carry heavy baggage—plumbing, airlines, used car lots—places where customers often expect the worst. In this talk, we break down how companies in these “bad rep” industries can flip the script and win loyalty through world-class customer experience.

What You’ll Learn in This Episode:

• Why first impressions make or break the service journey

• How to use technology (without letting clunky tools ruin trust)

• The importance of clear communication and expectation setting

• Why technician professionalism and presentation matter as much as skill

• How follow-ups and thank-yous create lasting relationships

• The role of empathy when customers are stressed, frustrated, or in crisis

By focusing on empathy, professionalism, and proactive communication, companies in challenged industries can not only improve customer experience—but completely reshape their reputations.

If you’re in the trades or any business where trust is hard-won, this conversation gives you the playbook to stand out and succeed.

Here's the LinkTree: https://linktr.ee/caffcx