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Are you turning your human agents into chatbots?
Why?
Part One of The Botification of Human Agents, from way back in 2021.

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Are you turning your human agents into chatbots? Why? Part One of The Botification of Human Agents, from way back in 2021.

CxRR Classic: Don't Turn Your Agents Into Chatbots

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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CxRR Classic: Don't Turn Your Agents Into Chatbots

CxRR Classic: Don't Turn Your Agents Into Chatbots