Dailey Blend Show - Sound Off with Sean Wood, Founder of Human Pilots AI
Sean Wood, CEO of Human Pilots AI, discusses the challenges and opportunities of implementing artificial intelligence (AI) in businessesSean Wood is a trusted AI advisor for growth-minded executives and their teams. As the founder of Human Pilots AI, he drives value by increasing performance and innovation while managing risks. His career focuses on the intersection of human-centered technology, business, and the design of new products, services and organizational culture. With a background in user experience design, he understands how to connect human needs to business results. Sean has led advanced experiences for global enterprises, including Coca-Cola, AT&T, Comcast, Cox, IHG, Home Depot, and NCR. Human Pilots AI is a professional services firm that supports leaders in creating transformative results through innovative and responsible AI. The firm helps organizations navigate and adapt through AI strategy, innovation and change management.
Human Pilots AI takes a pragmatic approach by implementing manageable AI pilots, delivering measurable outcomes, and accelerating adoption to drive value. In our discussion, Sean underscored the importance of change management and human oversight in AI adoption, advocating for a pragmatic, balanced approach emphasizing small, iterative steps. He highlighted the substantial investment required for effective change management, often exceeding the allocation for technology itself, and advised businesses to focus on achieving short-term gains while building sustainable, long-term value.Sean also discussed the evolving landscape of consulting in the AI era, predicting a shift toward service-as-a-subscription models and outcome-based billing. He emphasized the critical role of personalized learning and training to ensure successful AI implementation, positioning these elements as essential for smooth and effective adoption.
Key Highlights:
High AI project failure rate: Up to 90% of AI initiatives fail to meet their objectives, highlighting the need for experienced guidance and effective change management.
Human-centric approach to AI adoption: Emphasizing the importance of human involvement, training, and oversight for successful AI implementation.
Balancing ambition with pragmatism: Encouraging a “think big, start small” mentality, focusing on pilot projects and iterative learning for realistic AI adoption.
Shifting focus towards change management:
Highlighting the need for increased investment in change management, with experts recommending a ratio of $20 spent on change management for every $1 spent on AI technology.
The evolving landscape of AI consulting: Exploring how AI is impacting consulting services, with potential shifts towards subscription-based models and outcome-based pricing.
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