Resources Mentioned in Today's Episode

• ReviveHealth COVID-19 Communication Hub

Key Takeaways

Internal Communications

• Understanding that employees will have a spectrum of feelings during and after the reopening of hospitals is essential in providing the appropriate support needed.
• Health system leaders should think about the humanity of and the experiences of their front-line workers as they create their internal messages.
• Two-way communication is essential in understanding how people are feeling.
• Focusing on listening and providing open forums that allow for two-way communication will show support and empathy from hospital leadership.
• Continually communicating resources to front-line workers will provide comfort as these individuals navigate the trauma created from COVID-19. Resources can and should include:
  • Mental health support
  • Counseling
  • Telemedicine

Future Internal Communications

• Moving forward, companies need to prepare for the second wave.
• In order to prepare, you should start by asking:
  • What can you do better the second time around?
  • Do you have the resources you need in place?
  • What is your crisis plan?  
• Remember to be human and transparent.