YouTube is transforming into a streaming powerhouse and the Chief Marketing Officer role is evolving. This episode of The No Normal Show explores the quiet, but powerful, shifts shaping healthcare marketing today.

Stephanie and Desirée discuss how the focus of marketing is moving beyond traditional brand buzz and viral moments—and toward something more enduring: influence through community, trust, and relevance. They reflect on how SHIFT Nursing, a collaboration between BPD and the Robert Wood Johnson Foundation, built momentum beyond traditional campaigning by helping real nurse leaders drive conversation and change from the inside out. While mass reach can still drive broad impact, meaningful influence is increasingly coming from smaller, trusted circles—where the right voices carry the message forward.

If you're rethinking how to measure success, or how to create marketing that sticks, this episode offers insights into the power of storytelling, specificity, and shared ownership.

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"The boring spot in healthcare is taken," says Nicole Baxter, Chief Brand Officer at HCA Healthcare. She shows up every day with bold brand ideas that move healthcare beyond the sea of sameness. We sat down with Nicole for a candid, high-energy conversation on what it takes to build a great brand from the inside-out.

Nicole shares her career story from Canadian roots to becoming one of the most visionary brand voices in the industry. She shares how brands like Snoop Dogg, the WNBA, and even Wonder Bread shape her thinking—and why innovation, risk-taking, and emotional relevance are non-negotiables in today’s healthcare landscape.

From internal engagement to external impact, Nicole reminds us why listening deeply, leading with empathy, and saying “yes” to crazy ideas might be the best branding strategy of all.

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In this episode of The No Normal Show, Desiree Duncan and Chris Bevolo highlight the cultural crossfire brands are navigating today. From Nike’s controversial “Never Again” billboard to NYU Langone’s controversial Super Bowl ad, they explore how even well-intentioned moves can result in backlash in a world of unapologetic commentary and hypersensitive audiences. Fresh from his recent Becker’s and HMPS panels to duo recap conference trends and topics — highlighting AI disruption and the marketing ROI challenge that just won’t go away. For healthcare marketers trying to lead bold while avoiding missteps, this episode is for you.

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Mass media is going in a different direction. Livestreams from Beyoncé’s Cowboy Carter tour didn’t come from networks—they came from fans, forming a holistic approach to community engagement. In this episode of The No Normal Show, Desirée, Stephanie, and guest Mario Nichols, producer of The No Normal Show, unpack the shift happening in media, influence, and consumer trust. This episode digs into fan-powered content, the White House pushing AI into public education, and the transformation of mass media. Niche creators and everyday voices are now shaping public opinion. So, how can your brand level up?

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Gen Z is ditching smartphones, digital clutter, and nonstop notifications in favor of a simpler, more nostalgic life—and brands need to pay attention. In this episode of the No Normal Show, Stephanie, Desirée, and Chris unpack the rise of "digital minimalism" (or Digman, if you dare) and what it signals for marketers trying to stay culturally relevant. Plus, they connect the dots between Kendrick Lamar's culture-defining moments, Gatorade's newest campaign win, and Meta’s latest monopoly drama. Ready to rethink your marketing strategy for a world that’s tired of the scroll? Tune in now.

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Our new white paper, The Future of the CMO, is now available! Download our latest report here.

BPD’s latest report outlines the threats facing CMOs—and reveals the bold opportunities to lead, influence, and transform from the inside out. In this episode, Stephanie, Desirée, and Chris take a deep dive into The Future of the CMO, BPDs latest report, unpacking how marketing leaders can expand their influence, claim greater value, and lead transformation inside the health system enterprise. Plus: a spirited debate on speculative fiction, Des’ surprising pick, and why metaphors might just be magic. Subscribe to the No Normal Rewind for early access to all of BPD’s thought leadership—and a front-row seat to the future.

Check out our latest report: "The Future of the CMO"

There’s A LOT out there that’s swirling into the pressure cooker that is today’s healthcare economy. On this episode of TheNo Normal Show, Stephanie, Desirée, and Chris break down the cascading impact of policy shifts and economic trends—from DEI backlash and NIH cuts to tariff-induced inflation and Medicaid shakeups. What does this all means for CMOs, marketers, and the future of care access in America? Plus, a farewell to White Lotus, the curious case of a pina colada coffee creamer, and the underrated brilliance of Black Mirror’s health-tech commentary. This episode is quite sunny with a chance of rain. Tune in now.

Our new white paper, The Future of the CMO, will be available early to subscribers! You can sign up here or even subscribe via BPD’s LinkedIn.

The creative bar is high—and healthcare marketing is rising to meet it. Award season is about more than applause; it’s proof that bold ideas with real impact matter. This episode is your backstage pass to the sharpest thinking and fearless creativity in healthcare today. Stephanie, Desirée, and BPD’s Chief Creative Officer Mindy Adams unpack what it takes to stand out—from judging the Effies to pushing SHIFT Nursing for a Webby. Plus, a Cannes Lions roundup (yes, even the cement company campaign).

Vote SHIFT. Name your AI. Throw an unhinged dinner party. Press play.

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Barbie’s showing love to future doctors. People are crowdfunding their hospital bills. And ChatGPT just dropped an image update so powerful, it might make your designer sweat. On this episode of The No Normal Show, Desirée, Stephanie, and Chris unpack the game-changing upgrade from OpenAI that makes photorealistic image generation feel real. From Bill Gates suggesting humans could be irrelevant within a decade, to the new frontier of visual storytelling and the copyright chaos of Studio Ghibli-style AI fan art, we explore what this all means for marketers, healthcare brands, and creatives. The AI race is speeding up—are you even on the track? Tune in now.

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The No Normal Rewind is now on LinkedIn! Follow BPD for more updates!

From highlight reels to headlines, culture is shifting—and healthcare marketing needs to keep up. In this episode we get into why the moment is overtaking the message. We unpack the Meta tell-all Careless People, dissect the rapid-fire chaos of tech and policy updates (hello, Policy ICU), and explore how fan fiction, fantasy leagues, and even SNL are reshaping engagement in real time. Plus, we break down what it all means for brands trying to show up authentically in the age of short attention spans and hot takes. Ready to rethink your media mix? Tune in now.

Subscribe to The No Normal Rewind, our newsletter featuring a mashup of the boldest ideas, sharpest takes, and most rewind-worthy moments from our podcast — right here.

The No Normal Rewind is now on LinkedIn! Follow BPD for more updates!