This Omni Talk Retail Fast Five segment explores Dairy Queen’s expansion of voice AI ordering technology at the drive-thru.

Chris Walton and Shelley Huff discuss why this may be one of the best real-world applications of AI in retail so far and how it could improve both customer experience and employee productivity. They also explain why this technology is only going to get better from here.

⏩ Tune in for the full episode here.

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