With the NHS often characterised as being trapped in a permacrisis, what can be done to shift the dial? In this episode, Matthew Taylor sits down with Daniel Elkeles, chief executive of the London Ambulance Service NHS Trust, to talk improvements in the urgent and emergency care pathway, shifting the narrative on primary care and busting the barriers holding the health and care system back. With industrial action taking a toll, Daniel, who leads the world’s largest ambulance service, sheds light on the untold impact of strikes and the effect on long-term innovation and recovery.

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