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DappleOS podcast
DappleOS podcast episodes
- Leadership, teams and industry insightsBuilding a strong clinic takes more than understanding the numbers. Suzie Hoitink and Luke Fuller preview tools for professional development and team performance, then discuss the convergence of aesthetics, wellness and hybrid care. They close with lessons on long-term thinking, perseverance and making time to work on the business.10 min
- Growing a successful clinicHow can clinics grow from the relationships and opportunities they already have? Suzie Hoitink and Luke Fuller discuss skincare sampling and follow-up, lead tracking, marketing attribution and the KPIs that help owners understand performance. They also preview Growth Plays, explain the thinking behind consultation conversion and discuss compliance as a competitive advantage.13 min
- The future of clinic management and patient careSuzie Hoitink and Luke Fuller explore how clinic management is changing as practices grow. They discuss connected systems, treatment planning, the 30-second patient summary and a clinic-branded app that extends care beyond the consultation. The conversation also covers their approach to AI and previews the Concierge Agent for handling enquiries and bookings.15 min
About DappleOS podcast
From the publisher's feed
The DappleOS Podcast: growth, high-performance teams and clinical excellence.
Hosted by Luke Fuller and Suzie Hoitink, the DappleOS podcast brings you conversations with the leaders, clinicians and operators building aesthetics clinics and medical telehealth practices that grow, perform and deliver outstanding care. The show is backed by a collective 80+ years of proven performance in the aesthetics industry.
Great clinics don’t happen by accident. Behind every thriving practice is a clear growth strategy, a team that performs at its best, and an unwavering standard of clinical care. As Suzie Hoitink, Founder of Dapple, puts it: “Every great clinic I’ve seen has one thing in common: a high-performing team that never compromises on clinical care. That’s what drives real growth.” The DappleOS Podcast explores how the best in the industry bring all three together.
Each episode draws on decades of hands-on experience building and scaling successful practices, both in clinic and online. We sit down with clinic owners, telehealth operators, practice managers, senior clinicians and industry experts to unpack what drives real, sustainable results. No fluff, just honest insights, proven frameworks and lessons learnt the hard way.
Growth
Scale with intent. New locations, virtual care, stronger referrals, loyal clients and confident pricing. AI now lets us know our clients like never before: their journeys, their preferences, their outcomes. That insight drives smarter, data-backed decisions across every corner of the clinic.
High-performance teams
Your team is your biggest competitive advantage, whether they’re in the clinic or working remotely. We explore hiring and retaining top clinicians, building leadership depth, setting clear KPIs, running effective meetings and creating a culture where people do their best work.
Clinical excellence
Growth means nothing without outstanding care. We talk about raising clinical standards, delivering safe and effective care via telehealth, measuring patient outcomes, mentoring and professional development, and building systems that let clinicians focus on what matters most.