Do your agents have superpowers? Is your AI intuitive enough that customers actually look forward to engaging with your call center? If not, don’t worry. They will be--it’s only a matter of time. On this first episode of the That’s Genius! podcast, host Michael Rose sits down with Rowan Trollope, CEO of Five9, to chat about what incredible changes are in store for the future of contact centers.

Your customers have a voice and your customers have a choice. With the contact center poised to change more in the next 5 years than it has in the last 25, now is the time to invest in providing extraordinary experiences for your customers.