The 3 rules of computing are backup, backup, backup. An unfortunate university student was so in need of specific files on his stolen laptop, that he offered a reward of $1000 just for those files, not the laptop itself! His entire body of work for his collegiate career was on that laptop and of course, it wasn't backed up. Even when some people think they have a backup, because they bought a 'backup drive', the reality is that they only have one copy of their critical files on that external drive. In order to have a backup, there have to be two separate copies of the file, preferably on two different storage devices. The best strategy is the 3-2-1 approach: 3 copies of your data on 2 different storage devices with one copy off-site in the cloud. Even if you make a second copy on a USB flash drive manually, do whatever you have to when you have critical files. We love putting our customers on Carbonite because it's automatic, safe from ransomware threats and bugs the user when it can't get files backed up. If you don't have a regular backup process yet, consider this another wake up call!