In this episode of Leading with Impact, Pam Bateson sits down with Sergio Bachs, UK People & Safety Director at Pret, to unpack what "data fluency" really means for HR in 2026. They explore how HR can move beyond dashboards and reporting to using data (and smart experimentation) to influence strategy, unlock investment, and improve performance. Sergio also shares where AI can genuinely remove admin and improve decision-making, and where it must stay human—like hiring, employee relations, and coaching.