Introduced at the end of July, the Consumer Duty is a game-changing new set of rules and guidance for financial services institutions in the UK, and companies must look to modernise their systems in adherence with it in mind to create the best customer experience possible.

Event Driven Architecture (EDA) is a powerful tool that can help firms meet the requirements of the Consumer Duty. EDA is a software design pattern that allows applications to communicate with each other by exchanging events - messages that describe what has happened, but not how or why. Data streaming is a key component of EDA that allows businesses to respond to events and changes in their data immediately.

This technological revolution can help to improve scalability, performance, and resilience, while also helping to make applications more flexible and adaptable to change.

In this FStech Podcast, Peter Pugh-Jones, director of Financial Services at Confluent, joins editor Jonathan Easton to discuss what all of this means for FSIs and how EDA can help them to transform customer experience in the era of Consumer Duty.

This FStech Podcast was originally recorded in 2023 as a video Q&A which can be accessed in the show notes on the podcast page.