Jennifer Rice, SVP of Learning & Organizational Development at Universal Music Group, shares how her team supports 10,000+ employees across labels and countries by embedding change readiness, innovation, and hybrid culture into programs for every level. She details a data-driven L&D model, tight people business partner intake, bespoke and just-in-time learning, mentorship, plus coaching that correlates with retention gains and standout promotion rates. Looking ahead, Jennifer sees AI enhancing access and efficiency, but maintains that trust, listening, and care will always power culture and performance.