In this episode, we explore Transforming Business to a Paperless Office — The UTI Mutual Fund Story: how large public sector units can reduce dependency on physical documents, boost regulatory compliance, and streamline operations using digital workplace solutions. We walk through UTI Mutual Fund’s journey implementing paperless workflows, the benefits they’ve realized, and get a demo of how file tracking, correspondence & office communication become more efficient and transparent. https://www.datamatics.com/resources/webinars/paperless-office-uti-mutual-fund

In this episode, we explore Humanizing the Digital: The AI-Driven Contact Centers of the Future—diving into how AI, automation, and human-centric design combine to reshape customer experience in contact centers. We unpack what it takes to make interactions feel personal even when powered by bots, the tech and training needed for agents to partner with AI, and the policy and culture shifts that ensure empathy and trust aren’t lost in digital transformation. https://www.datamatics.com/resources/webinars/humanizing-the-digital-the-ai-driven-contact-centers-of-the-future

In this episode, we dive into Analytics Process Automation: Unlocking Predictive & Prescriptive Insights—exploring how APA (Analytics-Process Automation) empowers organizations to move beyond descriptive analytics to insights that anticipate future trends (predictive) and recommend actions (prescriptive). We discuss how to integrate RPA with data pipelines, what prerequisites are needed for clean data and automation, how to prioritize use cases for quick wins, and lessons for scaling analytics automation without astronomical costs. https://www.datamatics.com/resources/webinars/analytics-process-automation-unlocking-predictive-prescriptive-insights

In this episode, we dive into Leveraging Intelligent Automation: Driving Digital Transformation and Enterprise Productivity—breaking down what intelligent automation really means, how it fuels agility and efficiency, and what it takes to scale platform-level automation so it delivers sustained strategic value. We cover market trends, enterprise adoption, and real-world case studies to show how organisations are leveraging automation to transform operations. https://www.datamatics.com/resources/webinars/driving-digital-transformation-and-enterprise-productivity (datamatics.com)

In this episode, we dive into Intelligent Automation: Selecting the Right Tools for Reducing TCO—examining how choosing the right automation platforms, RPA tools, and AI/IDP technologies can significantly lower total cost of ownership while boosting performance. We walk through criteria for evaluation, risk vs reward trade-offs, and strategies to ensure ROI, maintainability, and scalability in automation initiatives. https://www.datamatics.com/resources/webinars/intelligent-automation-selecting-the-right-tools-for-reducing-tco

In this episode, we explore Driving Agility with RPA, IDP & Intelligent Automation—unpacking how Robotic Process Automation, Intelligent Document Processing, and broader automation strategies combine to accelerate efficiency, reduce errors, and adapt to fast-changing business demands. We cover best practices, case studies, and tech-architectures that enable agile operations, while also highlighting how to scale automation sustainably. https://www.datamatics.com/resources/webinars/driving-agility-with-rpa-idp-intelligent-automation

In this episode, we dig into How to Strike the Right Balance Between Human Agents & AI Agents—exploring what roles AI can take (speed, scale, automation) and where human judgment, creativity, and empathy still matter most. We talk through frameworks for hybrid teams, show real-world examples of human-AI collaboration, and lay out ethical, emotional, and operational principles for making “human-in-the-loop” models truly work. https://www.datamatics.com/resources/webinars/right-balance-between-human-agents-ai-agents

In this podcast, we explore how AI can transform contact centers by combining the speed and efficiency of automation with the empathy of human agents. It highlights the AXIS Framework and the Two-in-a-Box model, showing how businesses can create future-ready, customer-centric contact centers without losing the human touch.
https://www.datamatics.com/resources/whitepapers/ai-meets-humanity

In this podcast, we explore the “agentic revolution” — the shift from AI assistants to AI decision-makers. We discuss how agentic AI (autonomous, goal-driven systems) is changing the nature of decision support in business, especially in finance and operations. You’ll learn about designing safe, reliable AI agents, the balance between human oversight and machine autonomy, and how organizations can deploy these systems to enhance strategic decisions, reduce bottlenecks, and unlock new efficiencies.
https://www.datamatics.com/resources/webinars/from-ai-assistant-to-ai-decision-maker-the-agentic-revolution

In this podcast, we explore the “agentic revolution” — the shift from AI assistants to AI decision-makers. We discuss how agentic AI (autonomous, goal-driven systems) is changing the nature of decision support in business, especially in finance and operations. You’ll learn about designing safe, reliable AI agents, the balance between human oversight and machine autonomy, and how organizations can deploy these systems to enhance strategic decisions, reduce bottlenecks, and unlock new efficiencies.
https://www.datamatics.com/resources/webinars/from-ai-assistant-to-ai-decision-maker-the-agentic-revolution