In this episode, we explore how a leading Indian paint manufacturer collaborated with Datamatics to centralize its order management process, significantly enhancing customer experience and operational efficiency. The client faced challenges in managing a vast network of buyers and suppliers, leading to inefficiencies in order handling amid growing demand. Datamatics deployed 50 multilingual professionals trained to provide personalized attention to paint dealers, implementing Order-to-Cash (O2C) solutions.

These specialists also managed dealer complaints, followed up with overdue dealers for payments, conducted market surveys, and updated the ERP systems. This initiative resulted in a 30% increase in order bookings, extended the order booking window to 11 hours, achieved 100% control over the billing process, and reduced time wastage by 50%. Discover the strategies and technologies that facilitated this transformation, leading to improved operational efficiency and customer satisfaction.​

https://www.datamatics.com/resources/case-studies/centralization-of-order-management-for-a-leading-paint-manufacturer

In this episode, we explore how a leading Certified Public Accounting (CPA) firm partnered with Datamatics to optimize its tax return preparation process through Robotic Process Automation (RPA). The firm faced challenges in efficiently preparing over 10,000 tax returns for executives across more than 400 Fortune 1000 companies, a process that was both tedious and time-consuming. Datamatics implemented its RPA solution, TruBot, to automate the extraction and processing of data from numerous unstructured files, streamlining the query resolution process prior to submission to the IRS system. This automation led to the successful filing of 4,758 tax returns, surpassing the committed target of 4,000, and received excellent ratings from the client. Additionally, the firm achieved a significant reduction in operational costs and established a reliable end-to-end workflow with a robust document management system. Discover the strategies and technologies that facilitated this digital transformation, enhancing efficiency and accuracy in tax return processing.​

https://www.datamatics.com/resources/case-studies/optimizing-tax-return-for-a-leading-certified-public-accounting-cpa-firm

In this episode, we explore how a leading financial consulting firm collaborated with Datamatics to enhance user experience through automation and cloud enablement. The firm, specializing in financial cost modeling services for higher education and other sectors, faced challenges related to customer compliance and digital transformation, necessitating cloud integration and Single Sign-On (SSO) capabilities.

Datamatics, in partnership with 3 Dot Digital, proposed and implemented a solution that replaced the existing authentication and authorization management system. This new system featured flexible application deployment, integrated Azure Cloud Authentication, and SAML 2.0 for SSO. Additionally, they developed a clean and intuitive user interface, improving usability and reducing administrative overhead. Discover the strategies and technologies that facilitated this digital transformation, leading to improved operational efficiency and user satisfaction.​

https://www.datamatics.com/resources/case-studies/improved-user-experience-with-automation-for-a-leading-financial-consulting-firm

In this episode, we explore how a leading Indian private sector bank partnered with Datamatics to optimize its loan processing operations through Business Process Management (BPM). With a vast network of branches and ATMs across India, the bank sought to enhance efficiency and accuracy in handling increased business volumes. Datamatics implemented a BPM solution that streamlined loan processing workflows, resulting in a 12% increase in efficiency and an 18% reduction in overall processing costs. Discover the strategies and technologies that facilitated this digital transformation, leading to improved operational performance and customer satisfaction.​

https://www.datamatics.com/resources/case-studies/bpm-optimizes-loan-processing-for-a-leading-indian-bank

In this episode, we explore how a leading airline catering firm partnered with Datamatics to optimize its accounts payable operations through Business Process Management (BPM). Facing challenges with manual invoice processing, delayed payments, and reconciliation issues, the firm sought to enhance efficiency and accuracy in its financial workflows. Datamatics implemented a comprehensive BPM solution that automated invoice validation, approval workflows, and payment processing. This transformation led to a significant reduction in processing time, improved compliance, and strengthened vendor relationships. Discover the strategies and technologies that facilitated this seamless digital transformation, driving operational excellence in the airline catering industry

https://www.datamatics.com/resources/case-studies/bpm-optimizes-accounts-payables-for-a-leading-airline-catering-firm

In this episode, we explore how Blue Star, a leading manufacturer in commercial refrigeration and air conditioning, partnered with Datamatics to re-engineer its procure-to-pay (P2P) process, resulting in significant improvements in accounts payable efficiency. Faced with challenges stemming from managing seven distinct procurement processes across various business units, Blue Star sought to streamline operations and enhance vendor interactions. Datamatics implemented its AI-powered FINATO P2P solution alongside the TruBot RPA tool to automate invoice processing, approvals, and financial reporting. This transformation led to the onboarding of over 7,000 vendors to a new portal, a 33% reduction in invoice processing time from 45 to 30 days, and 70% of invoices being processed through the vendor portal. Additionally, 98% of payment requests were processed within the turnaround time, significantly boosting operational efficiency and vendor satisfaction. Discover the strategies and technologies that facilitated this seamless digital transformation, driving efficiency and strengthening Blue Star's vendor relationships.​

https://www.datamatics.com/resources/case-studies/blue-stars-entire-accounts-payables-improves-by-33-with-procure-to-pay-process-reengineering

In this episode, we explore how a leading U.S. retail chain collaborated with Datamatics to enhance customer service and significantly improve their Net Promoter Score (NPS). Operating over 10,000 stores worldwide and employing more than 2 million people, the retailer faced challenges in vendor satisfaction, which directly impacted their marketplace success. Datamatics conducted a comprehensive 90-day survey to assess merchant satisfaction levels, analyzing NPS and Customer Satisfaction (CSAT) scores to identify key drivers of vendor engagement. By implementing data-driven strategies, the retailer achieved a 16-point increase in NPS, mitigated revenue risks by promptly addressing key detractors, proposed process automation, and prioritized high-impact NPS parameters using an increment calculator. Discover the methodologies and insights that led to this transformation, fostering stronger vendor relationships and elevating customer satisfaction.​

https://www.datamatics.com/resources/case-studies/a-leading-retail-chain-in-the-usa-improved-their-customer-service-and-nps-with-datamatics

In this episode, we explore how a leading general insurance provider collaborated with Datamatics to automate the reconciliation of new policy payments, significantly enhancing operational efficiency. The insurer faced challenges in reconciling policy payment reports received from multiple sources, including third-party vendors, which required timely and accurate processing. Datamatics implemented Robotic Process Automation (RPA) to streamline this process. The RPA bot retrieved reports from banks, vendors, and internal systems, performing data validation and reconciliation tasks. In instances of payment realization or cheque bounce, the bot updated the vendor portal or internal systems accordingly. This automation led to a two-thirds reduction in time spent on reconciliation and achieved 99% accuracy, significantly reducing operational costs and enhancing efficiency. Discover the strategies and technologies that facilitated this digital transformation, leading to improved accuracy and substantial time savings

https://www.datamatics.com/resources/case-studies/a-leading-general-insurance-provider-automates-reconciliation-of-new-policy-payments

In this episode, we explore how a leading Indian private sector bank partnered with Datamatics to automate its trade finance processes, resulting in significant operational improvements. Facing challenges with manual operations and complex rule-based checklists across various trade finance transactions, the bank sought to enhance efficiency and reduce errors. Datamatics, in collaboration with IBM, implemented a cloud-based solution that seamlessly integrated with the bank's core banking applications, automating the entire trade finance lifecycle, including letters of credit, guarantees, loans, and collections. This transformation led to a 60% reduction in turnaround time (TAT) and a 65% decrease in missing documents. Discover the strategies and technologies that facilitated this digital transformation, leading to improved operational efficiency and customer satisfaction.​

https://www.datamatics.com/resources/case-studies/a-leading-indian-bank-reduces-processing-time-by-33-with-trade-finance-automation

In this episode, we explore how a prominent private sector bank collaborated with Datamatics to automate its customer swipe-in process using TruBot, leading to significant operational improvements. The bank faced challenges with thousands of daily customer visits across multiple branches, resulting in numerous swipe-in and swipe-out requests from various channels, including branch visits, call centers, and online banking. To address these issues, Datamatics implemented its AI-enabled Robotic Process Automation (RPA) solution, TruBot. A web interface was designed to collect incoming requests, linking them to a unified desktop system accessible by the bank's representatives. TruBot captured and processed customer requests, reducing processing time from 12 hours to just 3-4 minutes, achieving real-time updates, ensuring 100% accuracy by eliminating manual intervention, and reducing resource costs by 80%, with only one employee needed to handle exceptions. Discover the strategies and technologies that facilitated this digital transformation, enhancing the bank's operational efficiency and customer satisfaction.

https://www.datamatics.com/resources/case-studies/a-large-private-sector-bank-automates-customer-swipe-in-process-with-trubot-leading-to-80-cost-savings