Dave talks to us about the opportunities and positives the pandemic has brought us, particularly around the way we work and doing things a better way, the evolving world of cloud contact centres, the  importance of integration, and how to do this well.

We hear about his journey through the industry, and developing people throughout his career. Dave shares with us a deeply personal challenge from a couple of years ago which we can all learn a lot from.

He tells us about recently becoming a Grandad, and the new perspective this brings, and his love of a certain Football team that shall remain unnamed!