Dave Duke joins us to talk about responsibility of CSMs, #OutcomeFirst thinking, and more!

Dave Duke on Trends in Customer Success - February 2019

We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast.


We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.

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We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast. We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.

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Dave Duke on Trends in Customer Success - February 2019

Dave Duke on Trends in Customer Success - February 2019