Chicago Customer Success Podcast

In this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playing out during the Covid-19 crisis. This was part of a conversation from the CuSP event in early May when the crisis still hadn't reached its peak, but is still relevant to how we handle crisis comms with our clients. Special thank you to Swati Garg, MHRIR and Dendra Abdinoor for allowing me to record this conversation and share it with you all.

Details on CuSP here: https://www.meetup.com/CuSP-A-Customer-Success-Community

Aana Leech and Theresa Gaarde from Popular Pays join us to talk about how their Success and Sales teams work in tandem to create a better customer experience. Great conversation around enablement for both teams and how their teams build that right back into their strategies.

Priya Devineni talks about how important continued learning is to CS professionals and how you can better leverage that into your career growth.

Will McNeil joins us to talk resumes, cover letters, diversity, and more!

Stef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more!

Jon Byrd joins us to talk sales skills in CS, how you can develop these skills, and more on this episode!

Annie Geile joins us to talk about communicating change, organizing feedback, and more!

Donata Kalnenaite joins us to talk about talking product with customers, offers tactical tips for getting feedback, and how to best approach customers with conversations around your software.

Laura Arnault joins us to talk about burnout, how there's more to being out of office than PTO and maternity leave, and more!

Bliss Billingsley joins us to talk about defining engagement from your customers, coaching through the ghosting, and more!