Stef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more!

Stef Caldwell on At-Risk Strategies

We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast.


We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.

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We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast. We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.

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Stef Caldwell on At-Risk Strategies

Stef Caldwell on At-Risk Strategies