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Chicago Customer Success Podcast
Chicago Customer Success Podcast episodes
- Michael Fitzgerald on Process Change and Change Management - April 2019Michael Fitzgerald joins us to talk about evolving into a SaaS product, how to get buy-in for your process changes, and more!39 min
- Lily Duevel on Working with tough customers - March 2019Lily Duevel joins us to talk about working through tough situations, staying free of fear, and more!35 min
- Dave Duke on Trends in Customer Success - February 2019Dave Duke joins us to talk about responsibility of CSMs, #OutcomeFirst thinking, and more!28 min
- David Priemer on Goal Setting - January, 2019 (Bonus!)David Priemer, the Founder and Chief Sales Scientist at Cerebral Selling joins the show to talk about goal setting, working as a team, and more!32 min
- Claire Schlafly on Goal Setting - January, 2019Claire Schlafly joins the show to talk about goal setting, pivoting through goals, and more! Then Gary Marroquin hops on with Joe Huber to talk about some key points Claire mentioned.39 min
- Patrick McPartland on Seasonality in CS - December, 2018Patrick McPartland talks to us about how he makes stuff to stay grounded, focuses on prioritization, and more on this edition of the Chicago Customer Success Podcast.32 min
- Katie Klinzing on Customer Support and Success - November, 2018Katie Klinzing joins us to talk about Customer Support and its relationship with Customer Success, why you should listen to others about your strengths, and more on the Chicago Customer Success Podcast!39 min
- Kelly Wilson on Teambuilding - October, 2018Kelly Wilson joins us to talk about teambuilding, taking your career into your own hands, and more on the Chicago Customer Success Podcast!43 min
- Introduction to the Chicago Customer Success Podcast.In this episode, we'll introduce the Chicago CS Podcast and our mission.2 min
About Chicago Customer Success Podcast
From the publisher's feed
We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast.
We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.