Jessica worked for IBM for many years managing its litigation support department. She specializes in e-discovery, data retention, information governance, workflow improvement, and document processing. You can find her on LinkedIn.

She wrote the book Yet I Rise: The True Story of a Young Woman's Journey to Succeed Despite All Evils.

Key Takeaways

As a legal operations manager, Jessica manages data retention, e-discovery, cybersecurity, trust, compliance, investigations, and risk.

Legal operations departments have more technology today, but they also have larger data volumes and fewer workers, adding to the day-to-day stress level and pressure to perform quickly.

A myriad of laws and regulations is making the field of legal operations increasingly complex.

Legal operations professionals are seeking ways to deal with the overwhelming number of decisions they must make on a daily basis.

Jessica manages stressful days at work by getting up early to mentally prepare.