operational efficiency. The company faced challenges such as international expansion and the need for sustainable development. To overcome these obstacles, De Beers mobilized its organizational knowledge through pilot projects. These projects focused on capturing lessons learned, promoting knowledge exchange

between mines, implementing Communities of Practice, and driving innovation. The success of these initiatives led to significant cost savings and strengthened the company. The key takeaway is that connecting people and capturing tacit knowledge are crucial strategies for tackling business

challenges.