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De-escalate Stress & Build Trust with One Simple Phrase
Have you ever felt truly seen? That moment when someone acknowledges your emotions without judgment? That’s the power of verbal attending – a simple yet transformative communication tool that can help us connect, de-escalate tense situations, and build trust.
In this episode, Andy dives deep into I notice statements and how they can turn conflict into understanding, frustration into calm, and disengagement into connection. Whether you're a caregiver, teacher, parent, or leader, this skill can help you support others while creating a more positive and open dialogue.
🎯 What You’ll Learn:~
✅ What verbal attending is and why it’s so effective
✅ How neutral observations help de-escalate difficult situations
✅ The importance of curiosity over judgment in communication
✅ Real-life examples of I notice statements in action
✅ How this tool benefits individuals with trauma, neurodiversity, dementia, and emotional regulation difficulties
📢 Episode Sponsor: Carers Card UK
Did you know you could be missing out on 💰 thousands of pounds in discounts just for being a carer? Whether you’re a paid or unpaid carer, Carers Card UK is here to recognise and reward YOU.
🔹 Exclusive discounts on gyms, clothes, glasses, days out & more!
🔹 Emergency ID card for added security & peace of mind 🆔
🔹 Access to a wellbeing hub & Carers Circle community 🧘♂️💬
💙 Show you care while taking care of yourself! Get your card today:
👉 Visit CarersCardUK.co.uk/promo-code/abletocare
__________________________________________________________________________________________________
Key Messages from This Episode:
1️⃣ Connection Starts with Observation – Simply noticing someone’s behaviour and acknowledging it in a neutral way can help them feel seen, valued, and understood.
2️⃣ Curiosity Over Assumption – Instead of labelling emotions or jumping to conclusions, using I notice statements allows for open, non-judgmental communication.
3️⃣ Small Gestures, Big Impact – Whether in caregiving, teaching, or leadership, verbal attending can de-escalate tense moments, build trust, and improve relationships.
__________________________________________________________________________________________________
⏳ Key Timestamps (Chapters):
⏰ 00:00 – Introduction: The Power of Feeling Seen 👀
⏰ 02:30 – How I Notice Statements Build Connection 🫱🏽🫲🏼
⏰ 06:15 – Using Verbal Attending to De-escalate Conflict 🔥➡️🕊️
⏰ 10:45 – The Link Between Thoughts, Feelings & Behaviour 🔄
⏰ 15:20 – How Neutral Observations Reduce Emotional Tension 🎭
⏰ 19:55 – Why Curiosity is More Powerful than Assumption 🤔💡
⏰ 24:30 – Practical Ways to Apply Verbal Attending in Daily Life 🏡🏢
⏰ 29:10 – How Teachers & Caregivers Can Use This Skill in Action 🎒💖
⏰ 33:45 – Helping Children & Adults Recognise Their Own Emotions 🧠❤️
⏰ 38:20 – The Impact of Verbal Attending on Neurodiverse Individuals 🏳️🌈🧩
⏰ 42:50 – Avoiding Judgments & Unhelpful Assumptions 🚫⚖️
⏰ 47:15 – Building Trust & Connection Through Observation 🏗️🤝
⏰ 51:50 – Recap: Key Takeaways for Using Verbal Attending 🎯
⏰ 59:45 – Closing Thoughts & Where to Learn More 📚
_________________________________________________________________________________________
_______________________________________________________________________________________________
📢 Join the Able Hub Community!
Supporting, teaching, or caring for someone else can be overwhelming. That’s why we created Able Hub, a membership platform filled with:
📚 45+ online courses covering self-care, dementia, neurodiversity & more
🎙️ Exclusive podcast content
🎟️ Events & resources to help you navigate challenges
💡 Try it FREE for 14 days! No contract, cancel anytime.
👉 Join today
🎧 Listen & Subscribe
Don’t miss out on future episodes! Subscribe and leave a review to help others find the show.
📍 Follow Able to Care Podcast:
🔗 Website
📺 YouTube
📲 Instagram
💼 LinkedIn
View all episodes
By Able Training Support LtdHave you ever felt truly seen? That moment when someone acknowledges your emotions without judgment? That’s the power of verbal attending – a simple yet transformative communication tool that can help us connect, de-escalate tense situations, and build trust.
In this episode, Andy dives deep into I notice statements and how they can turn conflict into understanding, frustration into calm, and disengagement into connection. Whether you're a caregiver, teacher, parent, or leader, this skill can help you support others while creating a more positive and open dialogue.
🎯 What You’ll Learn:~
✅ What verbal attending is and why it’s so effective
✅ How neutral observations help de-escalate difficult situations
✅ The importance of curiosity over judgment in communication
✅ Real-life examples of I notice statements in action
✅ How this tool benefits individuals with trauma, neurodiversity, dementia, and emotional regulation difficulties
📢 Episode Sponsor: Carers Card UK
Did you know you could be missing out on 💰 thousands of pounds in discounts just for being a carer? Whether you’re a paid or unpaid carer, Carers Card UK is here to recognise and reward YOU.
🔹 Exclusive discounts on gyms, clothes, glasses, days out & more!
🔹 Emergency ID card for added security & peace of mind 🆔
🔹 Access to a wellbeing hub & Carers Circle community 🧘♂️💬
💙 Show you care while taking care of yourself! Get your card today:
👉 Visit CarersCardUK.co.uk/promo-code/abletocare
__________________________________________________________________________________________________
Key Messages from This Episode:
1️⃣ Connection Starts with Observation – Simply noticing someone’s behaviour and acknowledging it in a neutral way can help them feel seen, valued, and understood.
2️⃣ Curiosity Over Assumption – Instead of labelling emotions or jumping to conclusions, using I notice statements allows for open, non-judgmental communication.
3️⃣ Small Gestures, Big Impact – Whether in caregiving, teaching, or leadership, verbal attending can de-escalate tense moments, build trust, and improve relationships.
__________________________________________________________________________________________________
⏳ Key Timestamps (Chapters):
⏰ 00:00 – Introduction: The Power of Feeling Seen 👀
⏰ 02:30 – How I Notice Statements Build Connection 🫱🏽🫲🏼
⏰ 06:15 – Using Verbal Attending to De-escalate Conflict 🔥➡️🕊️
⏰ 10:45 – The Link Between Thoughts, Feelings & Behaviour 🔄
⏰ 15:20 – How Neutral Observations Reduce Emotional Tension 🎭
⏰ 19:55 – Why Curiosity is More Powerful than Assumption 🤔💡
⏰ 24:30 – Practical Ways to Apply Verbal Attending in Daily Life 🏡🏢
⏰ 29:10 – How Teachers & Caregivers Can Use This Skill in Action 🎒💖
⏰ 33:45 – Helping Children & Adults Recognise Their Own Emotions 🧠❤️
⏰ 38:20 – The Impact of Verbal Attending on Neurodiverse Individuals 🏳️🌈🧩
⏰ 42:50 – Avoiding Judgments & Unhelpful Assumptions 🚫⚖️
⏰ 47:15 – Building Trust & Connection Through Observation 🏗️🤝
⏰ 51:50 – Recap: Key Takeaways for Using Verbal Attending 🎯
⏰ 59:45 – Closing Thoughts & Where to Learn More 📚
_________________________________________________________________________________________
_______________________________________________________________________________________________
📢 Join the Able Hub Community!
Supporting, teaching, or caring for someone else can be overwhelming. That’s why we created Able Hub, a membership platform filled with:
📚 45+ online courses covering self-care, dementia, neurodiversity & more
🎙️ Exclusive podcast content
🎟️ Events & resources to help you navigate challenges
💡 Try it FREE for 14 days! No contract, cancel anytime.
👉 Join today
🎧 Listen & Subscribe
Don’t miss out on future episodes! Subscribe and leave a review to help others find the show.
📍 Follow Able to Care Podcast:
🔗 Website
📺 YouTube
📲 Instagram
💼 LinkedIn