this episode of Dealer Diagnostic, Wayne Brozek and Casey Seymour kick off a new multi-part series called Dealer Divided—focused on the friction that happens when sales, service, and parts start working against each other instead of as one team.

Part 1 digs into the used reconditioning process and the real question dealers face: speed vs discipline. Wayne and Casey break down how budget caps, clear communication, and a defined inspection process can reduce internal conflict, improve cycle time, and protect margins. They also cover why interest and holding costs make long recon delays expensive, how to use an A/B/C/D repair priority system, and why partnering with your service team (instead of fighting them) creates better outcomes for the customer and the dealership. 📈🔧🚜

If your recon units are aging in the shop, this one will hit home.