The relationship between a client and their professional advisor does not always run smoothly. We need strategies to prevent difficult situations and to manage them when they occur. 

In this podcast Clare Yates from CY Training Works offers some invaluable and practical guidance and advice on this very issue. 

We encourage all our professional service firms to share the podcast across their teams. A few minutes listening to the words of wisdom from Clare will be time well spent…..and may save hours dealing with that next difficult client!