Deborah Tannen describes herself as a linguist who studies the mechanics of conversation. Her studies, articles, and books cover a wide range of potentially thorny types of conversation. The key takeaways regarding conflict? Although we may have different approaches to conversation, one is not necessarily better than another. 

Our challenge is understanding that we have these differences and not jumping to make negative assumptions about them.

http://www.deborahtannen.com/

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

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