In this episode of Debt Matters podcast, we dig into one of the most frustrating challenges for finance teams: tracing gone away debtors who have vanished after missing payments. We unpack what “gone away” really means in a B2B context, how it hits your cash flow, and why you should treat it as a data and compliance problem as much as a collections one.

We then walk through the ethical and legal guardrails you have to respect when you are trying to locate a debtor, from UK GDPR and the Data Protection Act through to staying on the right side of PECR when you are using email, phone, and digital channels. You will learn how to balance legitimate interests with debtor privacy, avoid harassment, and build an audit trail that stands up if your processes are ever challenged.

Next, we break down practical tracing methods that actually work in B2B: using Companies House and public records, engaging professional tracing agents, leveraging batch and online tracing tools, and cleaning your own data so you are not chasing ghosts. We show you how to set time and cost limits, when to stop, and how to re engage professionally once you have a new contact point, without putting your brand at risk.

Finally, we explain how Taurus Collections supports clients with compliant B2B tracing, clear reporting, and brand safe communication, so you can turn gone away debtors back into paying customers while keeping regulators and key customers onside.

#DebtMatters #TaurusCollections #DebtCollection #CreditControl #CashFlow #AccountsReceivable #B2BDebt #UKBusiness #SME #Compliance #GDPR

In this episode of Debt Matters, we look at how smarter client onboarding can dramatically cut your bad-debt risk. Starting from that very first enquiry, we walk through how solid KYC, clear contracts and sensible credit limits work together to protect your cash flow and keep your ledger clean.

We break down what “good” looks like in practice: tiered KYC checks that match the risk of each client, contracts that make payment terms and late fees crystal clear, and credit policies that stop your team from overextending credit just to win the sale. We also explore how technology, credit scores and simple dashboards can give finance and credit control teams early warning when a new account starts to wobble.

If you are a business owner, FD or credit controller who is tired of onboarding “good” customers that turn into write offs, this episode will give you a practical onboarding checklist you can plug straight into your sales process – so you can grow confidently without piling up bad debt.

#DebtMatters #DebtCollection #CreditControl #CashFlow #BadDebt #KYC #B2BFinance #CreditRisk #UKBusiness #SME

In this episode of Debt Matters, we unpack one of the toughest choices UK finance teams face when invoices go unpaid: do you sit down at the table for mediation or head straight to court? Using Taurus Collections’ guide on mediation versus litigation as our roadmap, we break down how each route works in practice, what it really costs, and how long it typically takes to get money back into your cash flow.

We look at the legal basics around unpaid invoice disputes, from pre-action protocols and Letters Before Action through to what evidence you actually need in place before you escalate. Then we compare the commercial reality of mediation – faster, more confidential and relationship friendly – with the formality of litigation, where you may get a binding judgment but at the price of higher fees, longer timelines and more risk.

Finally, we talk about how to choose the right route for your situation: when protecting a key customer relationship matters more than “winning”, when a hard legal line is unavoidable, and where a specialist collections agency like Taurus can slot in alongside your lawyers to reduce risk and improve recoveries. If you are a business owner, finance director or credit controller dealing with stubborn late payers, this episode will help you pick a smarter path to getting paid.

#DebtMatters #TaurusCollections #DebtCollection #UnpaidInvoices #Mediation #Litigation #CreditControl #CashFlow #UKBusiness #SME #B2B #LatePayment

In this episode, we dive into one of the toughest challenges for any B2B business: getting paid on time without damaging client relationships. Using Taurus Collections’ latest guide on effective B2B debt collection strategies as our starting point, we unpack how proactive communication, clear payment terms and consistent follow-up can transform your cash flow.

We talk about how to segment customers by risk, when to tighten your approach, and how to stay professional but firm when invoices go overdue. You will hear practical tips on automating reminders, setting internal credit control policies and understanding your legal obligations in the UK so you stay compliant while still protecting your bottom line.

Finally, we explore when it makes sense to bring in a specialist collections agency like Taurus Collections, how “no collection – no fee” arrangements work, and what ethical, reputation-safe debt recovery looks like in practice. If you are an owner, finance director or credit controller trying to reduce late payments and improve cash flow, this episode is for you.

#DebtMatters #TaurusCollections #B2BDebtCollection #CreditControl #Cashflow #AccountsReceivable #UKBusiness #SMEFinance #LatePayments #DebtRecovery #BusinessGrowth #UKDebtors

When do late payments cross the line from “a bit slow” to “your cash flow is in danger”? In this episode, we unpack the key warning signs that you need a commercial debt collection agency urgently – and what to do before overdue invoices turn into write-offs.

We explore the red flags most businesses ignore at first: a rising stack of invoices drifting 30–60 days beyond terms, customers who suddenly stop taking calls, vague disputes used to stall payment, and the constant drag on your team’s time as they chase the same debtors again and again.

You’ll hear how a specialist agency can step in with structured credit control, clear escalation steps, and ethical but firm communication that protects your brand while getting you paid faster. We also cover when to move from “friendly reminders” to formal action, how to prioritise which accounts to outsource, and why a no collection, no fee approach can de-risk recovery for busy SMEs.

If unpaid invoices are keeping you awake at night, this episode will help you decide when it is time to hand the problem to experts and refocus on growing your business.

#DebtMatters #DebtCollection #CommercialDebt #DebtRecovery #LatePayment #CashFlow #CreditControl #SmallBusiness #SMEBusiness #B2B #UKBusiness #TaurusCollections

A simple framework to make collections faster, fairer, and more brand safe. In this episode we unpack the three C’s of a successful collections strategy - communication, choice, and control and show how UK SMEs can use them to lift recovery rates without burning relationships.

We cover how to set clear, consistent messaging across phone, email, and SMS; why flexible payment options and transparent terms increase follow through; and how to keep tight operational control with defined steps, audit trails, and compliant escalation.

You’ll leave with a practical playbook you can roll out this quarter: sample outreach cadence, flexible plan templates, and a control checklist your credit team can action from day one. Based on Taurus Collections’ latest guide on the three C’s.

#DebtMatters #DebtCollection #CollectionsStrategy #CreditControl #CashFlow #LatePayment #AccountsReceivable #UKBusiness #SME #CreditManagement #DSO #B2B

Credit Control KPIs That Actually Move Cash

Struggling with late payers or creeping DSO? In this episode, we break down the 3 KPIs that matter most to credit control and show you exactly how to use them to speed up cash collection:

DSO (Days Sales Outstanding): what it measures, the correct formula, typical benchmarks by sector, and practical ways to bring it down (tighter terms, automation, early-payment nudges, smart escalation).

CEI (Collection Effectiveness Index): how to calculate it, what “good” looks like, and how to improve it with better segmentation, proactive reminders, and fast dispute resolution. • PCE (Portfolio at Current Exposure): how to read your real-time credit risk, spot concentration issues, and reduce exposure with disciplined limits and focused collections.

You’ll leave with a simple playbook to prioritise high-impact accounts, tighten risk controls, and turn “outstanding” into “paid” without burning relationships. If you’re a UK SME, FD, or credit controller aiming to improve working capital this quarter, this one’s for you.

#DebtMatters #CreditControl #KPI #DSO #CEI #PCE #AccountsReceivable #CashFlow #Collections #UKBusiness

Construction Debt Recovery — Applications for Payment, Pay Less Notices, and Timelines Explained

Late or disputed payments can cripple a project’s cash flow. In this episode of Debt Matters, we break down exactly how to stay compliant and get paid on time in UK construction. You will learn how to structure clear Applications for Payment, the difference between interim and final applications, what a valid Payment Notice must include, and when a Pay Less Notice can be issued.

We map the typical timeline from Application Date to Due Date and Final Date for Payment, highlight the most common mistakes that lead to non-payment, and share a practical playbook for escalating matters without burning relationships.

Take away a simple checklist you can apply today: evidence to attach, wording to use, diary dates to track, reminder cadence, when to issue a Notice of Intention to Suspend, and when to move to adjudication or third-party collections. Whether you are a main contractor, subcontractor, QS, or finance controller, this guide will help you protect margin, reduce DSO, and keep projects moving.

#DebtMatters #TaurusCollections #Construction #ConstructionLaw #UKConstruction #CashFlow #CreditControl #ApplicationsForPayment #PayLessNotice #Adjudication #DSO #DebtRecovery

In this episode of Debt Matters, we break down Part 1 of the Late Payment of Commercial Debts (Interest) Act 1998 - what it is, when it applies, and how it helps UK businesses protect cash flow.

You’ll learn which transactions qualify (business-to-business and public sector), when an invoice legally becomes “late”, and the rights you have to add simple statutory interest (set by law at the Bank of England base rate plus 8%) and a fixed compensation fee.

We also flag common contract pitfalls (like “substantial remedy” clauses) and where this law sits alongside your existing credit control steps. Stay tuned for Parts 2 and 3, where we’ll show exactly how to calculate interest and fixed-fee compensation with worked examples and how to build these rules into your collections workflow.

#DebtMatters #LatePaymentAct #UKBusiness #CashFlow #CreditControl #B2B #AccountsReceivable #SMEs #InvoiceManagement #StatutoryInterest

Disputed invoices don’t have to drain cashflow or goodwill. In this episode, we walk through Taurus Collections’ practical resolution flowchart designed for UK businesses: four clear phases triage, investigate, negotiate and close mapped to a 12-step process you can apply immediately. You’ll hear how to log and acknowledge a dispute within 1 business day, gather and test evidence against the contract and PO, decide liability, and document a remedy (from credit notes to staged payments) with firm deadlines.

We also cover when and how to escalate proportionately issuing a compliant letter of claim, applying statutory interest and compensation under the Late Payment of Commercial Debts legislation, and, if needed, using MCOL or instructing solicitors while keeping everything professional and well-evidenced.

Plus, we highlight ready-to-use email templates that keep your team consistent and your DSO down. Listen in and turn disputed invoices into resolved ones.

#DebtRecovery #DisputedInvoices #CreditControl #Cashflow #UKBusiness #B2B #LatePayment #CommercialDebt #SmallBusinessUK #Invoicing #AccountsReceivable #Collections