Welcome to the Coffee Break Podcast! where we spend our time taking a little bit of a coffee break to engage on Child Support matters and all things related to Child Support. We introduce Melissa Rodriguez Senior Child Support Specialist, CSS from DCSS Riverside Indio (0:36) Nathan takes us to this episode’s topic (1:00) and the importance of the Debt Reduction Program and what will be covered. We start with what debt is (1:32) in child support and what is arrears, including a national overview. (3:30) The impact arrears has on a customer who owes the money is critical and the different ways it can affect them by specific system triggers. (4:34) A moment where it is shared how customers can be alleviated by the Debt Reduction Program. (5:06) Melissa shares about the New Debt Reduction Program and its historical name known as COAP (Compromise Of Arrears Program). The difference between the two programs and overview of benefits. (7:03) Melissa goes over qualifiers for the debt reduction program. (8:08) Nathan gives an overview of how much the program has changed and reflects on the contrast of lesser paperwork exchange including the help now available for any clarification whether monies are owed to the state or other party. (10:33) Melissa covers requirements included in the debt reduction program. (11:07) Nathan covers how generous the program is but what a customer can expect in terms of how much money is given and the intent of the program. (12:46) Melissa covers additional documentation required for the program. (13:45) Nathan asks regarding the timeline in regards to the approval process and how to payments work. (15:06) what of enforcement actions? This topic is covered as this differs for those in the program. (16:09) How do you get information about this program if you want to know more and if you qualify? (17:22) Melissa goes over details for those who are self-employed and the specific requirements. (18:10) How much can a customer expect from their total debt to be forgiven? (19:55) When someone applies who is the qualifier of the applicants and application process? (21:08) Closing remarks and insight into the Debt Reduction Program.